Articles Tagged with ''Customer Service and HVACR''

Btu Buddy 172: Residence with High Humidity

July 24, 2017

Bob and Tim were on a service call at a new customer’s house. The complaint was that the humidity in the house seemed to be high because mold was growing — shoes in closets and wooden object were the worst. The summer weather was very hot, and there was also high humidity.

Regal Debuts Progressive New Website

Provides engaging, integrated brand experience

July 18, 2017

Regal Beloit Corp. announced it has launched a new, responsive website platform with significant upgrades, additional product features, and a focus on industry solutions. The company’s approach to convert each of its brand-specific domains to the new company-wide platform will occur in phases, starting with the Marathon^® Motors North American site.

Can You Tell a Customer No?

It's decision time

Kyle Gargaro

July 3, 2017

We ran a poll at achrnews.com where more than 300 contractors voted. The results showed that 30 percent of contractors are willing to install products purchased by customers online while 70 percent would not. There were still more people saying no, but it was much closer than I imagined it would be when we posted the question.

Kele Welcomes Richard Campbell as President and CEO

June 29, 2017

MEMPHIS, Tenn.— KeIe Inc. announced the appointment of Richard Campbell as president and chief executive officer. Campbell will assume the responsibilities of outgoing president and CEO, Tim Vargo, who announced his retirement in April.

AAF Flanders Wins Supplier of the Year Award

Company selected by Grainger out of more than 5,000 suppliers

June 22, 2017

American Air Filter Co. Inc., dba AAF Intl. and its subsidiary, Flanders Corp., has been named the Grainger Partners in Performance Supplier of the Year for 2016. The award was announced earlier this month at a special event held in Chicago. AAF Flanders is the only company to receive this honor two years in a row.

HB McClure Promotes New Residential Division Manager of IT Landes

Promotion effective July 1

June 20, 2017

HB McClure Co. recently announced that current employee-owner, Tammy Halteman, will be promoted to the position of residential division manager effective July 1, 2017.

Ensuring Customers’ RTUs Are Prepared to Beat the Heat

Proper maintenance allows RTUs to run smoothly

Samantha Sine

June 19, 2017

During the busiest of busy seasons, preparation is key in order for rooftop units to continue operating efficiently. So, break out those checklists, get a grip on those meters, and ensure your clients’ rooftop units are ready to rock and roll.

Btu Buddy 171: Charging a TXV System for Subcooling

Bill Johnson

June 19, 2017

Bob and Tim have just repaired a leak on a 10-ton commercial air conditioning system and are ready to charge the unit. The system has a thermostatic expansion valve (TXV) for the evaporator.

DDI System’s Inform Connects User Conference

Focuses on customer engagement, eCommerce disruption, and taking Inform ERP Software to the next level

June 9, 2017

DDI System welcomed 250 attendees to Nashville, Tennessee for its sixth biennial user conference. DDI System, an ERP software provider for wholesale distributors, leveraged the insights of well-known industry thought leaders, Steve Epner and Dirk Beveridge, to facilitate discussions on facing change in the disruptive marketplace.

Nexstar Coach's Blog

Do You Think of Customer Service As a Career Path?

Tom Merriott

June 7, 2017

I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

In this webinar we will detail what HVAC material buyers and technicians need to know when selecting duct mastics, including matching mastic to substrate, alternatives to liquid mastic, and where UL 181 Listings fit into real world installations.