Articles Tagged with ''Customer Service and HVACR''

ServiceTitan announced it is opening a new office in Atlanta in order to better serve its customers. The company will also be recruiting customer success, customer implementation, and technical support talent in Atlanta as part of the expansion.

Winsupply Inc. has opened a new Winsupply company in Franklin, Tennessee — its fifth new company of 2017. Winsupply of Franklin will serve plumbing contractors in one of the fastest growing markets in the U.S. and throughout greater Nashville.

Regal Beloit Corp. announced it has launched a new Marathon^® Motors website for the North American region. The new website contains significant upgrades and additional product features as part of the company’s phased approach to convert all brand-specific domains to the new company-wide platform.

Rebecca Martinez O’Mara recently joined Grundfos Pumps Corp. as vice president of service for the Americas region.

Warrantech, a national provider of extended service plans (ESPs) and warranties, announced a unique new offering that will improve the customer experience by reducing the amount of time it takes to service products.

The concept of time windows is a slippery slope for most home service companies. Other industries have figured out how to fit their work into nice, neat little boxes of time, so why can’t we? The problem stems from the number of variables we deal with on our individual calls.

If it seems like the internet is changing every six months and throwing your online marketing efforts into flux, you’re not imagining things. Between rapid changes in homeowner behavior, the proliferation of new mobile devices, and Google’s always changing algorithms, it’s difficult for HVACR marketing teams to keep up.