Articles Tagged with ''Customer Service and HVACR''

The first 18 months of a customer relationship generate most of its lifetime value. 

Not sure where to start with AI? During a learning lab on the PHCC trade show floor, Andrew Adams, director of partnership marketing at Scorpion, outlined some AI must-dos to win the digital marketing race.  

By adopting ServiceTitan’s AI-powered Max Program across 27 businesses, Southern Home Services is betting automation will define the future of HVAC operations.

HVAC companies are discovering that AI can handle the administrative grind, freeing up people to focus on skilled labor, customer relationships, and growth.

Seventy years after its founding, Schlosser & Associates still operates with a simple mindset: treat employees as associates, customers as partners, and every project as a long-term commitment, not a one-off contract.

The customer experience starts with culture.

The contractors who win in the long term don’t play defense in the shoulder season. They play offense. They keep cashflow moving, protect their marketing budget, and use this slower stretch to strengthen their sales teams and sharpen their systems. That’s how they pull further ahead while everyone else hits the brakes.

The slower pace of shoulder season makes it a good time to prepare your business for the next year.

Bartering can turn downtime into a valuable commodity.