ACHR News
search
Ask ACHR NEWS AI
cart
facebook twitter instagram linkedin youtube
  • Sign In
  • Subscribe
  • Sign Out
  • My Account
ACHR News
  • NEWS
    • Breaking News
    • New HVAC Products
    • Featured Products
    • Manufacturer Reports
    • HVAC Data
    • Legislation
    • ACHR NEWS Centennial
  • RESIDENTIAL
    • Air Conditioners
    • Furnaces
    • Residential Heat Pumps
    • Ductless
    • Residential IAQ
    • Testing, Monitoring, Tools
    • Components & Accessories
  • COMMERCIAL
    • Air Handlers
    • Rooftop Units
    • Chillers and Cooling Towers
    • Commercial Heat Pumps
    • Boilers and Hydronics
    • VRF/Ductless
    • Commercial IAQ
  • REFRIGERATION
    • Refrigerants
    • Refrigerant Regulations
    • Leak Management
  • CONTRACTOR PRO
    • Geothermal
    • Homeowner Study
    • VRF and VRV Ductless
    • Unitary Trends
  • EDUCATION
    • Training and Education
    • Business Management
    • Service and Maintenance
    • Continuing Education
    • Market Research >
      • HVAC Brand Awareness Report
      • VRV, VRF, VRVZ Report
      • Unitary Trends Report
      • Water Heat Professionals Report
    • Webinars
    • Sponsor Insights
    • eProducts Info
    • White Papers
  • EVENTS
    • HVAC Contractor Forum
    • Industry Events and Webinars
  • MEDIA
    • Videos
    • AHR Expo 2025 Videos
    • Podcasts >
      • ACHR News Podcast
      • HARDI Podcasts
      • AHR Expo Podcasts
      • ACCA Podcasts
    • Interactive Spotlights
    • Quizzes
    • eBooks
    • HVAC Talkback
  • HVAC GROUP
    • ACHR NEWS >
      • Current Issue
      • Digital Edition
      • Subscribe
    • Distribution Trends
    • SNIPS NEWS >
      • Join SNIPS NEWS
    • Engineered Systems News >
      • Join ES News
    • HVACR Directory
    • Contests
    • Newsletters
    • Contact
    • Advertise
    • My Account
HVAC ContractingNewsBusiness ManagementGuest Column

Guest Column

Inside a 70-Year-Old HVAC Business' Strategy to Build Generational Trust

Three generations operate on the philosophy that relationships come first

By John Vastyan
Schlosser
Courtesy of Schlosser & Associates

DECADES OF BUSINESS: Originally named Schlosser Plumbing & Heating, the company was founded by Paul Schlosser Sr. in 1954. The name later changed to Schlosser & Associates Mechanical Contractors. 

November 10, 2025

In so many facets of business, personal relationships are the foundation for success. For one thriving mechanical contracting firm in Delaware, those relationships run deep.    

At Newark, DE-based Schlosser & Associates, the importance of relationships is recognized, including long-term bonds with family, employees, and customers — favorably, and with little distinction between them.   

Recently, Steve Dennis, president of Newark, DE-based Schlosser & Associates, visited with Glenn Slonecker, senior facilities manager for the spacious Siemens Healthcare Diagnostics campus in Glasgow, DE.   

The two of them share the bond of friendship, both personal and professional. Their relationship spans a quarter of a century; Glenn has served Siemens for 52 years. During that time, all three of Steve and Garnet Dennis’ sons have spent time working at Siemens under the tutelage and mentorship of Slonecker and others at Siemens.   

Steve and Garnet co-own Schlosser & Associates, a full-service mechanical contracting firm in Delaware. Last year, their firm celebrated 70 years in business. Today, Steve and Garnet represent the second generation of family ownership; their sons, the third, fulfilling a legacy that has adapted, expanded, and thrived for more than seven decades.  

It’s easy to see that the comfortable, easy relationship between Steve Dennis and Glenn Slonecker is one based on long familiarity, mutual trust, and respect for the contributions of the other. Their conversations typically shift between shared recollection and work successes.   

The family-oriented culture at Schlosser & Associates is further showcased through the commitment of the company’s owners to their associates — not “employees” — most of whom have been with the firm for decades. It’s a distinction that, by design, emphasizes tenure, commitment, and collaboration. Currently employing 46 associates, the firm is dedicated to creating a supportive workplace — evident in their generous employee benefits, exceeding industry standards.

Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS →

“We rarely struggle with turnover,” said Steve Dennis. “It’s truly a blessing. As a result, we often get referrals for candidates to fill positions here. We’ve developed our workforce through the Delaware Apprenticeship program and also have deep roots in the communities we serve.”   

It helps that he and other staff members serve in volunteer roles locally and regionally. Steve   Dennis was recently named president of the Delaware Contractor Association, a group that serves both union and non-union members.   

Schlosser & Associates is a non-union shop that does mostly commercial work, providing a broad mix of skills for commercial, industrial, and residential customers across Delaware, Maryland, and Pennsylvania.   

Steve Dennis says that, currently, their efforts consist of 60% commercial work, 20% industrial, and 20% light commercial and residential service work. The firm offers a diverse suite of services, including HVAC, hydronic, plumbing and process piping, structural steel, concrete work, basic carpentry and painting, and indoor air quality solutions.  

Steve and Garnet’s young adult sons are now well on their way to assuming leadership roles within the firm. Their youngest, Justin — who worked at the Siemens site for six years — is now a commercial estimator. Zach, now operations manager at the firm, worked for Glenn Slonecker at Siemens as a quality engineer until February 2024. Chris, who also enjoyed his time at Siemens under the guidance of Slonecker, now serves Schlosser & Associates in the field as an estimator.        

 

Jobsite Success 

Steve Dennis confirmed that other facets of their work add to the company’s stability. They’ve more or less standardized on a recipe, including the products and technology they install. Favored technologies include Bryan steam boilers, Evapco cooling towers, Trane chillers, Air+ air purifiers, Metalair VAVs, Innovent and VTS, air handlers, and Watts backflow assemblies (Steve and several others within the company maintain their backflow certifications); Taco manufactures the pumps, circulators, and hydronic components of choice.   

“When things work well — or don’t — we shift to other products, improve, learn, and sharpen our skills,” added Steve Dennis. “We’ve learned a lot through decades of careful management.  When you’re in the business for the long term, as we are, it’s rather amazing how that sharpens our focus on maintaining the success, reliability, and predictability of our work.”    

There’s no better way to examine a company’s dedication to craft than to look at examples of their work. Clearly, every project is different, though Schlosser & Associates’ managers have found that certain facets of their performance — from how they work as a team, how they integrate with other trade pros on jobsites, and the tools and equipment they reach for routinely — all have an impact.   

 

Siemens Health Care Diagnostics 

At the sprawling Siemens campus just south of Wilmington, DE — once one of the main sites for DuPont — there are several buildings, some of which include laboratories and clean rooms requiring very specific air quality requirements. Here, working in concert, Steve Dennis and Siemens’ Glenn Slonecker — among many others — maintain a complex network of advanced mechanical systems.      

According to Slonecker, there’s a mile of subterranean 18-inch supply and return fiberglass pipe on campus, connecting chilled water to facilities for space conditioning, and specific process needs, many of which require tightly-controlled dehumidification, allowing the presence of atmospheric moisture at levels of 0-10%. That’s dry.

“We test a lot of medical products and diagnostic consumables,” explained Slonecker. And because their 1,000-plus employees on campus are working two or three 8-hour shifts each day, there’s little or no downtime. Mechanical systems that provide and distribute chilled water play a key role in maintaining full operational status, and redundancy is important. 

On campus, there’s a 1,500-ton Trane chiller connected to a similarly-sized dual-cell, AT induced draft, counterflow Evapco cooling tower. In fact, nearby — serving similar needs — are 550-ton, 450-ton, and 350-ton chillers, all working in tandem with Evapco cooling towers. A few years ago, Slonecker made a trip to Evapco’s headquarters in Taneytown, MD, with Chris Delp, sales engineer, and other members of the rep firm that serves them, West Chester, PA-based Energy Transfer Solutions (ETS).   

At the Siemens site, there’s also a complex network of domestic and process water piping that serves the many facilities there.  Surprisingly, most of the water comes from groundwater wells on site.  Well water is pumped into a 400,000-gallon holding tank; distribution piping runs from it to all campus facilities.  

Slonecker said there are 20 or 30 backflow assemblies installed and routinely maintained and tested to guard against the risk of backflow. All of them are manufactured by Watts in 2, 3, and 4-inch configurations.

 

Kirk Middle School 

The Kirk Middle School is a public school located in Newark, DE, serving 740+ middle-school students in grades six to eight in a large, suburban setting.   

According to Schlosser & Associates President Steve Dennis, Kirk School now has three 165-ton cooling towers that are used for comfort cooling throughout the school. He added that Schlosser has worked for the school district for four or five decades.

Cory Marshall, Schlosser’s commercial projects manager, has served the firm for more than 40 years. He supervised the work at Kirk Middle School.   

“Backflow assemblies are crucial for preventing contaminated water from entering the public water supply, protecting public health, and ensuring compliance with regulations,” said Steve Dennis. “They act as one-way valves, stopping water from flowing backward into the clean water system, which can occur due to pressure changes or other factors. 

“We’ve standardized on Watts backflow assemblies,” he added. “Our performance on the job, and the trust we establish in building business relationships, depends not only on the quality of our people, but also on our expertise and reliability. We’re in the business for the long haul, and that places important dependence on the quality of products and services we provide.”

KEYWORDS: Customer Service and HVACR mechanical contracting services mechanical contractor

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

 

John Vastyan of Common Ground is a trade journalist whose work is focused on the HVAC, hydronic, plumbing and mechanical, radiant heat, geothermal, solar, and broad building systems industry. For more information, call 717-664-0535 or email johnv@seekcg.com.

 

 

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • HVAC-enrollment

    The Trades Are Back: HVACR Programs See Nearly 30% Enrollment Spike

    A new wave of future technicians is entering the pipeline.  
    News
    By: Matt Jachman
  • 2025 Top 40 Under 40

    2025 Top 40 Under 40 HVACR Professionals List

    The 11th annual Top 40 Under 40 list highlights those...
    HVAC Contracting
    By: Hannah Belloli-Oster
  • LG Ductless Mini-Split Systems

    The 9 Types of Heat Pumps

    As the U.S. moves toward electrification, heat pumps are...
    HVAC Commercial Market
    By: Joanna R. Turpin
Subscription Center
  • Create an Account
  • Start a Subscription
  • Manage My Account
  • Sign Up for Newsletters
  • Visit Customer Service
  • Update Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to The News audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of The News or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Piggy Bank
    Sponsored byWatercress Financial

    Energy Prices, Inflation, and HVAC: What Today’s Homeowners Care About

  • Refrigerated Food
    Sponsored bySolstice Advanced Materials

    R-455A Refrigeration: A Cold Storage Solution for the Future

  • Airex Rooftop Units
    Sponsored byAirex Manufacturing Inc

    Consolidating Roof Penetrations: A Growing Trend in Multifamily HVAC Design

Popular Stories

Lennox equipment

Platinum Equity to Sell Heat Controller to Lennox

HVAC-tech-van.jpg

Report: Only 65% of HVAC Technician Time is Billable Hours

HVAC Minute retail refrigeration system

EPA Final Rule’s Impact on R-410A Deadlines

Lovato-refrigerant-rooftop_AC_Units_.jpg

When Refrigerants Change, So Do the Contactors

Dealer_Couple2_Kitchen_Estimate.jpg

Predicting the Next Service Call

View The ACHR NEWS
Centennial Anniversary Timeline

The ACHR News Timeline Chart
Submit a Letter
Submit a letter to our editors.

Events

November 6, 2025

Next-Gen Data Center Cooling: HVAC Innovation and Real-World Solutions

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

July 28, 2026

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

View All Submit An Event

Poll

Summer Staff

Are you fully staffed for the summer season?
View Results Poll Archive

Products

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

See More Products
Designing Systems Using A2L Refrigerant - Free Webinar - 7/22/2026

Related Articles

  • Don Rackler

    How to Build a Successful HVAC Home-performance Business

    See More
  • customer interaction

    Asking Questions to Build Trust in HVAC

    See More
  • technicians

    How To Build Trust in HVAC Sales

    See More

Related Products

See More Products
  • front cover only.jpg

    How to Market Your HVAC Business

  • The ACHR News - August 25, 2025

    ACHR NEWS August 25, 2025, Issue

  • HVAC Customer Service Handbook, 4th Edition

See More Products

Related Directories

  • Old World Industries

    Old World Industries offers PEAK® Thermal Charge®, a line of glycol-based Heat Transfer Fluids used in data centers, HVAC systems, stationary engines and more.
  • Trust Heat Cool

    Skilled and knowledgeable HVAC services in Champaign County, IL. HVAC maintenance, emergency HVAC repairs, or a complete system replacement, we deliver quality you can trust
  • FARO, a business of Ametek Inc.

    FARO develops portable 3D laser scanning devices designed to capture and deliver as-built information into the digital world for building, infrastructure and surveying documentation. FARO's hardware and software solutions allow users to work with Building Information Modeling (BIM) during the design, construction and operation phases to improve productivity, sustainability and quality.
×

Sign Up. Stay Informed.

The #1 trusted source for the HVACR industry since 1926

SUBSCRIBE
  • RESOURCES
    • Advertise
    • Contact Us
    • Advisory Board
    • Classifieds
    • Submit a Letter
    • Directories
    • Store
  • ACCOUNT CENTER
    • Create an Account
    • Start a Subscription
    • Manage My Account
    • Sign Up for Newsletters
    • Visit Customer Service
    • Update Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing