Items Tagged with 'Customer Service and HVACR'

ARTICLES

In the COVID Era, Customer Service Is Now More Important Than Ever

Show your customers and employees that you value them

July 30, 2020

Show that you are handling things, and assure your employees and customers that you are all going to get through this pandemic together.

Social Distancing Technology Solutions for HVAC Workers

Addressing safety concerns in a post-COVID work environment

Larry Dorie

July 24, 2020

No Comments

Technological solutions can help overcome some of the most challenging aspects of resuming and maintaining operations.

Q&A: Successful HVAC Social Distancing

Ensuring service calls go correctly

Ted Craig

July 14, 2020

No Comments

Patrick Fingles is the CEO of Leap, a proprietary software company that assists with the in-home selling process.

Improving Your HVAC Customer Service Through Showing Gratitude

Being kind and grateful toward inbound calls provides many benefits

Roger Daviston

July 8, 2020

No Comments

Gratitude brings benefits to the speaker and listener, and it troubles me how infrequently many of my clients express gratitude to their customers.

Tips for Communicating with Customers During the COVID-19 Crisis

Respecting your customers and employees are crucial

Justine Burns

July 6, 2020

No Comments

Here are some of the key communication learnings HVAC contractors have applied in the wake of COVID-19.

Staff at Comfort Matters Heating and Cooling in Hanover, Minnesota, make masks out of extra air filters.

HVAC Contractors Find Creative Way to Help Their Communities Weather COVID-19

Programs raises money for businesses in need

Ted Craig

May 23, 2020

No Comments

In addition to providing essential services, HVAC contractors are making donations of time, money, and equipment.

From 1895 to 1970, this storefront served as the headquarters for Welsch Heating and Cooling Co.

Conversations With HVAC Customers Trump Texting

How you communicate signals the quality of your business

Butch Welsch

May 20, 2020

No Comments

As technical as we may want to become, our customers and associates still react to us better as people.

Call Center Employees: Your HVAC Company’s Voice of Reassurance

Positive words can leave a positive impact on customers

Tracy Robinson

May 17, 2020

Many companies that are thriving right now are changing the way their teams are speaking with their customers.

Contractors Weigh Costs, Benefits of Offering Around the Clock Service

Limiting time on call appeals to employees

Ted Craig

May 16, 2020

No Comments

How should contractors handle the situation of offering their customers 24/7 service?

Getting Paid: New Solutions to an Age-Old Problem for HVAC Contractor's

New payment technologies have their advantages

May 11, 2020

Innovations in payment technology are becoming the go-to ways of paying bills in a wide range of industries.

More Articles Tagged with 'Customer Service and HVACR'

2020 World Congress for Solar Cooling

IASC seeks submissions that represent the best contemporary and innovative technology and thinking about Solar Cooling from a global and diverse range of designers, consultants, practitioners, engineers, architects, educators, thought-leaders, students and other professionals concerned with cooling, people, buildings and energy.

Poll

Parts Availability

View Results

Poll Archive

ACHRNEWS

2020 July 27

In this issue, we announced the Dealer Design Award winners — products recognized for their exceptional innovation in making contractors’ jobs easier. We also look at supermarkets, c-stores, and restaurants. They are notoriously tough business sectors, but contractors can help operators by providing the right equipment and services.

Check back for additional content throughout the week.

View More Create Account