Articles Tagged with ''Customer Service and HVACR''

AI is reshaping the customer journey as homeowners research HVAC systems, well before ever making the first contractor call. 

The case is a reminder for contractors across the industry: emergency calls may present sales opportunities, but misrepresentation and pressure carry real legal risk. 

With drywall crews scheduled and a tight deadline looming, a missing 200 feet of PEX tubing could have derailed a major project. 

Here’s how to get started with Voice AI, helping your business capture work that could otherwise go to competitors 

One of AI's biggest benefits? Answering the simple questions from customers. But there are a few caveats contractors should consider before launching something like this. 

With its new location, expanded product lineup, and growing national reach, Snook & Aderton HVAC Supply continues to invest in supporting contractors with the inventory, access, and service they need to stay competitive. 

With so many AI platforms on the market, knowing where to start and what delivers ROI can be overwhelming. Industry experts share how contractors are cutting through the noise and seeing measurable gains. 

Day one featured a session led by Lisa Withers on managing people, pressure, and relationships in real time. Attendees explored communication styles using the DiSC framework and participated in exercises focused on self-awareness and adapting communication across teams.

HVAC installation and repair work remain largely safe from AI, but the technology could reshape office roles inside HVAC businesses. 

If 92% of the public doesn’t trust salespeople, how do you still win the sale?