Customer service and hvacr - Articles - Page 27

Distribution Trends Top 40 Under 40: Sean Reihm

Reihm, 31, is an inside salesman/customer service representative for Weinstein Supply

November 28, 2018

“I hope to continue to learn the trade and become the guy people go to when they have tough questions that need answering," Reihm said.

Dear Election Day, Please Join Us in the 21st Century

Robert Beverly

November 5, 2018

This isn’t about a party or a candidate — I mean how do you fit in casting a ballot on Election Day? Owners and field techs know that time not spent on a call is potential revenue that evaporates like refrigerant. (Maybe that’s not the best comparison, since evaporating refrigerant is most definitely on the job.)

Give Your HVAC Customers a Gift to Remember You By This Christmas

Everyone can send a card, and they all do … make yourself stand out this year

Butch Welsch

November 5, 2018

In addition to all of our friends, relatives, and employees, we also send those cards to the home’s of the owners of the companies that are our company’s best customers. But we still send those cards from Butch and Carol, not from Welsch Heating and Cooling Co.

Successful Contracting Starts With Building Trustworthy Relationships - Tempo Air - The ACHR News

Successful HVAC Contracting Starts With Building Trustworthy Relationships

Nicole Krawcke

October 22, 2018

HVAC contracting companies already have an uphill battle since there is a somewhat less than honorable stigma associated with the trade. However, many have managed to establish solid, trustworthy reputations in their service areas.

Samm’s Heating and Air Conditioning in Plano, Texas. - THe ACHR news

When Is It Appropriate for HVAC Contractors to Fire Customers?

Sometimes, doing business with certain people is more hassle than it’s worth

Nicole Krawcke

October 22, 2018

When people become a drain on the business and its employees, it often makes more sense for contractors to fire the customer than to continue the relationship.

Can Closing HVAC Sales Get Any Easier?

Short answer: Yes. Longer answer: Still yes. Here’s how that works ...

Justin Jacobs

October 22, 2018

Customer retention marketing bolsters your marketing plan with the easiest strategies you can put to use to bring in sales for your contracting business. Need a reminder why that’s a good thing?

Perfect Practice Makes Perfect

Why training is key to profits in the HVAC and home service industry

Trevor Flannigan

September 17, 2018

One of the most important things for home service companies, like those in the HVAC space, to realize is that they are in the service business. That means they must train their technicians to provide customer service, no matter how subtle. It’s the best investment they can make.

Compelling Offers are the Key to Customer Retention

Lucas McAlpin

September 10, 2018

As a contractor, you spend a lot of money to bring new customers to your businesses. You have to worry about the intricacies of marketing and advertising, and you try your best to treat every customer like gold…until you don’t.

Identifying and Utilizing Your Highest Profit Value Accounts

Believe it or not, the top 2 percent of your accounts range widely in net profitability

Bruce Merrifield

September 10, 2018

Using analytics and some field research, you can discover that the best accounts have some traits in common that make an account profitable.

Strategic Initiative No. 3: Develop Consistency in All Your Processes

Richard Biava

August 27, 2018

Think about your favorite brands and chains — no matter what location you go to, they have a strong sense of consistency among their employees and products that keep you coming back.