Articles Tagged with ''Customer Service and HVACR''

Offer a 100% Money Back Guarantee

You might already be doing it, anyway

April 22, 2019

Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.

Client Relationships Key to Boosting Sales

Smart sales tools, strategies the focus of Unified Group’s Sales Forum

March 20, 2019

If marketing tells a customer why they should choose a particular service, product, or brand, then customer service is what keeps the customer coming back — or not.

The Woman in the Hot Tub

Five things a technician should do on every service call

Rodney Koop

March 18, 2019

These five techniques can be applied to your HVAC business today to improve your customer satisfaction and maybe even your average ticket price.

Try Building a Stronger Defense for Your HVAC Business Team

Megan Jackson

March 18, 2019

It’s the behind-the-scenes people, your defensive line, that are the linchpin of your organization. These are your owners, service managers, and warehouse managers.

Automated Logic Honors Top Field Office and Dealer

Environmental Control Solutions and ALC New York/New Jersey received recognition

March 12, 2019

Automated Logic Corporation named its Field Office of the Year and Project of the Year at its 31st annual distribution meeting following the AHR Expo in Atlanta, Georgia.

Bryant Heating & Cooling Systems Announces 2019 Medals of Excellence Winners

The dealers were honored for outstanding customer service, sales, and loyalty to the Bryant brand

March 8, 2019

Bryant Heating & Cooling Systems presented its 2019 Medals of Excellence winners. The 22 dealers were honored for outstanding customer service, sales, and loyalty to the Bryant brand.

Trane Named America’s Most Trusted HVAC Brand by Lifestory Research

Company honored for fifth consecutive year

February 18, 2019

Trane® has been named the 2019 America’s Most Trusted HVAC system by Lifestory Research. The 2019 America’s Most Trusted is a study of more than 11,000 consumers actively shopping or considering a product, and who have formed an opinion of the brand. As a result, Trane has been recognized as the Most Trusted HVAC brand.

Three Ways to Turn a New Customer Into a Returning Customer

Attract them, book them, impress them, sign them, and keep them

Rodney Koop

February 18, 2019

My favorite customer is not the new customer, as strange as that may sound, but I can’t have my favorite customer without first getting a new customer. So, let’s say I have a new customer, they called for service, and our technician did a jam-up job and really impressed them. They were also impressed with our company, and even signed up for a service agreement or maintenance plan. That’s the goal, right? Attract them, book them, impress them, sign them, and keep them. But wait, there’s more.

Service Cancellations Affecting HVAC Contractors’ Bottom Lines

Study shows high cancellation rates cause contractors to lower prices

Nicole Krawcke

February 11, 2019

Most every service company has had prospective customers call in to schedule an appointment with a dispatcher, only to cancel that same appointment at a later time. It could be because of a number of factors: They found a competitor with lower prices, someone who could come out sooner, and the list goes on. However, not every service contractor measures their cancellation rates.

Foreign, Fancy, or Familiar?

At AHR and beyond, the answer depends on when you ask

Robert Beverly

February 4, 2019

It is just the society we live in these days. There is a general lack of patience, and when anything goes wrong, people want their pound of flesh. It is your job as the leader of your business to prevent your employees from taking the bait.

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

The HVAC Contractor Forum is built for residential contractors navigating a changing landscape. Through peer-to-peer learning, structured dialogue, and technical case sessions, the event delivers grounded, field-tested insights for those responsible for day-to-day operational outcomes and big picture planning.