Two Words Your Technicians Should Never Use

"Just" and "only" introduce room for miscommunication

Rex Byers

July 22, 2019

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Do we educate technicians on the two most harmful words in their customer relations dictionary?

Offer a 100% Money Back Guarantee

You might already be doing it, anyway

Rex Byers

April 22, 2019

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Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.

IASC seeks submissions that represent the best contemporary and innovative technology and thinking about Solar Cooling from a global and diverse range of designers, consultants, practitioners, engineers, architects, educators, thought-leaders, students and other professionals concerned with cooling, people, buildings and energy.

ACHRNEWS

2019 October 7

In this issue of The ACHR NEWS, we present the Commercial Heating Showcase, as well as a look at developments in home performance contracting, and in the refrigeration industry.

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