Two Words Your Technicians Should Never Use "Just" and "only" introduce room for miscommunication Rex Byers July 22, 2019 Do we educate technicians on the two most harmful words in their customer relations dictionary?Read More
Offer a 100% Money Back Guarantee You might already be doing it, anyway Rex Byers April 22, 2019 Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.Read More
