Articles Tagged with ''Customer Service and HVACR''

With a bit of creativity, a clear policy on what kinds of jobs can be done for free or a reduced price can turn a tense situation into a win-win agreement that’s fair to all parties involved: customer, technician, and business alike.

In thinking about that lesson and the long list of things I wanted to accomplish this year, I came up with the top three things I need to focus on at my business. I have also developed them into themes, so I can get the team to rally around my priorities. y technicians can be a huge headache for contractors. Fortunately, when it comes to side jobs for family and friends, the savvy contractor has the ability to turn the issue on its head.

Remember … it might take a long time to develop trust, but it can take less than a minute to completely destroy it.

When customers call your service company, it’s for one thing — your expertise. They don’t want a price, the problem fixed, the fast and cheap solution, etc. like many technicians think. They want good information and possibly a little guidance to make a good decision.

Just like customers expect a doctor to be an expert in health care, a lawyer to be an expert in law, and a banker to be an expert in finance, they expect their HVAC technician to be an expert in IAQ.

The federal government passed the geothermal tax credits, and HVAC manufacturers are delivering state-of-the-art, energy-efficient geothermal products.

The specialty trade contracting sector has seen revenue growth of 4.4 percent in the last five years. But with forecasts for 2018-2023 anticipating lower revenue growth of 2.5 percent, it is important that contractors look to make their operations as profitable as possible.