Warrantech Improves Customer Experience
Reduces service time for warranty programs and ESPs
BEDFORD, Texas — Warrantech, a national provider of extended service plans (ESPs) and warranties, announced a unique new offering that will improve the customer experience by reducing the amount of time it takes to service products.
Through a partnership with ServicePower, a mobile workforce management platform, Warrantech will now instantly connect customers who have service needs with available repair technicians. By using technology to schedule service appointments in real-time, Warrantech will dramatically reduce the average time it takes for repairs to be made to customer products.
Warrantech, a subsidiary of AmTrust Financial Services Inc., provides innovative extended service plans, vehicle service contracts, and warranty programs to retailers, dealers, distributors, and manufacturers in numerous consumer and automotive markets.
ServicePower dispatches third-party contractors to repair products under contract through its contractor management solution while improving warranty claim management through real-time adjudication logic and collaborative business intelligence. Warrantech leverages improved visibility of each repair and real-time data analysis to streamline and improve service operations.
“We are always looking to provide our large enterprise customers with an advantage in the competitive markets in which they operate,” said Ariel Gorelik, COO of Warrantech. “The partnership with ServicePower is good for customers because it will make repairs easier, and it’s good for technicians because it eliminates the hassle of scheduling service times.”
“Warrantech operates in a complex industry serving many sectors and thousands of consumers,” said Marne Martin, CEO at ServicePower. “ServicePower prides itself on offering software solutions that minimize complexity and provide a real-time picture of field activities so that better-informed decisions can be made and executed to offer the very best customer experience.”
For more information, visit warrantech.com.
Publication date: 8/9/2017