Customer Service Training & Managing System by Steve Coscia
- Save time, boost service and run better in-house training meetings!
- We give you all the materials to conduct quality in-house training meetings!
- These systems are used by hundreds of contractors worldwide!
A complete in-house customer service training curriculum plus management templates for employee expectations, taking corrective action and coaching employees for success. A separate management DVD explains delegation and management disciplines. This system includes a lesson plan, textbooks, DVDs, exams, PowerPoint and more. Everything you need to manage a service department and conduct in-house training is here.
This system includes:
- 5 Customer Service Handbooks
- 7 Training DVDs for Skill Development
- 6 Audio Lessons
- Scripting Templates
- PowerPoint File for Classroom Instruction
- Complete Lesson Plan
- Employee Expectations
- Employee Exam (Multiple Choice Questions)
- Tele-Stress Research Report
- Handy Resource Reminder Cards
Click here to sample one of the Training System's videos: https://www.youtube.com/watch?v=YpghfMwvRso