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Home » Store » Books » Customer Service Training & Managing System by Steve Coscia
Training-Managing-System-2017.jpg

Customer Service Training & Managing System by Steve Coscia

$697.00
Books

Product Details

  • Save time, boost service and run better in-house training meetings!
  • We give you all the materials to conduct quality in-house training meetings!
  • These systems are used by hundreds of contractors worldwide!

A complete in-house customer service training curriculum plus management templates for employee expectations, taking corrective action and coaching employees for success.  A separate management DVD explains delegation and management disciplines.  This system includes a lesson plan, textbooks, DVDs, exams, PowerPoint and more.  Everything you need to manage a service department and conduct in-house training is here.

This system includes:

  • 5 Customer Service Handbooks
  • 7 Training DVDs for Skill Development
  • 6 Audio Lessons
  • Scripting Templates
  • PowerPoint File for Classroom Instruction
  • Complete Lesson Plan
  • Employee Expectations
  • Employee Exam (Multiple Choice Questions)
  • Tele-Stress Research Report
  • Handy Resource Reminder Cards

Click here to sample one of the Training System's videos:  https://www.youtube.com/watch?v=YpghfMwvRso

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