Articles Tagged with ''Customer Service and HVACR''

Nexstar Coach's Blog

Do You Think of Customer Service As a Career Path?

June 7, 2017

I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.

LG Expands Training Academy

Enhancing the customer experience

May 30, 2017

LG Electronics USA Air Conditioning Technologies has expanded its north Texas training facility to provide enhanced after-market support, including training and call support for contractors and customers alike.

Daikin Launches BIM Portal

New Daikin City Revit and CAD Portal

May 26, 2017

Daikin North America LLC announced the launch of BIM portal, a web-portal selector of Revit and CAD files for Daikin brand products, including VRV, Sky-Air, single- and multi-zone systems, rooftop units, and light commercial split systems. This database-driven, web-based selector enhances the customer experience by generating Revit files and CAD drawings on the fly.

Growth Without Excellent Service is Impossible

Darrell Sterling

May 23, 2017

It can take up to 20 years to build a quality brand name, but just a handful of bad experiences can destroy it. The great entrepreneurs of our time believed this to be true. Steve Jobs, Mark Zuckerburg and Keith Merrill all bought into the concept that having a superior innovative product was not enough.

Don’t Be “That Guy”

Professionalism is a requirement, not an option

Samantha Sine

May 22, 2017

Improper comments or uninvited actions on the job are inappropriate, inexcusable, and may be detrimental to your company’s future.

Howard Air Receives the 2017 Torch Award for Ethics from the Better Business Bureau

The company demonstrates its ongoing commitment to quality

May 18, 2017

Howard Air has been awarded the 2017 Torch Award for Ethics from the Better Business Bureau serving Greater Arizona. This award honors the company's ongoing commitment to fair and honest business practices as one of the most trustworthy HVAC companies in the Phoenix area.

IT Landes Receives 2017 President’s Award from Carrier

Among an exclusive group of dealers to win seven years in a row

May 15, 2017

IT Landes Co. was recently named a 2017 recipient of the prestigious President’s Award from Carrier®, making this the company’s seventh consecutive year receiving the award.

Kyle Gargaro

May 15, 2017

Teach your employees that any time they are in the company uniform, they should be acting like a camera is filming them — because one just may be.

Online Chat: How to Start, What to Expect

Benefits, costs, and tips for implementing chat to connect with your customers

Scott Hansen

May 8, 2017

The theory behind chat is fairly simple — make it easier for potential customers to communicate with your company, interact with a greater number of potential customers, and schedule more service calls. Though the theory of chat for your company is simple, the practice of chatting professionally is difficult to execute. So, is it worth implementing in your company? What are the costs and the benefits of chat? Should you manage chat in-house or outsource the management of chat? What’s a budget-conscious way to get started?

HVACR Contractors Zone in on Consumer Awareness

The current trends within the zoning industry

Samantha Sine

May 1, 2017

When it comes to forced-air zoning, the general consensus among contractors and manufacturers is that the general public is largely unaware of the benefits it provides.

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.