Articles Tagged with ''Customer Service and HVACR''

Let’s imagine a call is booked with your company, but the customer calls in to cancel. What happens next? Do your customer service representatives (CSRs) simply say, “OK, thanks”? Every successful company should have a plan for following up on lost opportunities along with missed opportunities.

GridPoint announced that it has been named the winner of Frost & Sullivan’s 2016 Customer Value Leadership Award for building energy management solutions. This award is given to a company that consistently deepens customer relationships by offering superior products and services that deliver a clear, demonstrable ROI.

There are a number of ways in which a virtual receptionist can help you manage your HVAC business. In this article, find out how you can improve customer service, increase revenue, and make your business more efficient.

When it comes to the customer service area of our business, we tend to make a rough guess at performance. You need to stop guessing at your customer service team’s performance and know how they are doing.

Coolfront Technologies/Profit Strategies Inc. and To Your Success have announced integration of the Coolfront Mobile App and eTouch platform. Both organizations serve HVAC, plumbing, and electrical contractors, and the integration pairs a leader in flat-rate pricing with a leader in customer experience strategy and solutions.

If that title sounds like a challenge, it is. I want everyone who reads this to think about all of the things that went wrong last year and write them down. Now that we know what gave us trouble in the past, let’s put some thought into what we can do about it.

I love technology and automation; I am a fan of things that help streamline our work lives and processes. I admire the concept of a paperless office. I like all of these things until they lead to poor customer service.

No matter how hard you try, some people just can’t be satisfied. What if you could go back in time and hear from other businesses in your town about this specific consumer? With that information at hand, you might say thanks, but no thanks, when that customer rings your phone.