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Home » Authors » Steve Schmidt

Steve Schmidt

Steve Schmidt is president of Frederick Air Inc., which specializes in residential sales, service, and home-performance work in the Frederick, Maryland area. He boasts 30-plus years of HVAC experience. Contact him at steve@frederickair.com.

Articles

ARTICLES

Guest Commentary

People Are Realizing HVAC Is Needed, More Than Ever Before

Who’s the essential one now?
Steve Schmidt
July 21, 2020
Most of us who manage HVACR companies always knew that the world could not get along too well without our services.
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Schmidt

Keep Your Eyes on the Prize

Pay attention to trends and market changes
Steve Schmidt
February 6, 2017
If you’ve not been devoting a great deal of time and effort to ensure your service department is operating efficiently, profitably, and producing customer cheerleaders, you’re not preparing yourself or employees for solid futures. Make sure every policy and process in all your departments is specifically designed to produce high-quality experiences and the utmost in efficiency to keep your prices as low as possible.
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Steve Schmidt

This Year’s Resolution — No More Resolutions

My only resolution is to never make another resolution
Steve Schmidt
January 16, 2017
If we are not trying to do our jobs to the best of our ability at all times, then exactly what are we doing? If you do have established goals in your company or goals that are set before you, are you actually trying as hard as you can to reach those goals and then sitting back and coasting for the rest of the month? Personally, I don’t see this as an option.
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Schmidt-Steve

A Lesson in Predicting the Future

Steve Schmidt
November 21, 2016

There is no way to snap your fingers, say some magic words, or make a quick phone call to produce profitable work for the next day.


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Steve Schmidt

My Two Cents: Is It Us Versus Them?

Steve Schmidt
September 5, 2016

We are all doing our parts working toward a mutual goal of company success. While a pleasant and relaxed family atmosphere is of the utmost importance here, we do our best to keep a healthy balance in terms of coworker relationships. 


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Steve Schmidt

With a Little Help From My Friends

Steve Schmidt
August 8, 2016

Our success has come from finding and training good quality people and then setting them out on a path of personal success. In as few words as possible, my advice is to simply let it go!


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Steve Schmidt

Time to Review Our Review Process

If done right, the review process can be a relaxed and positive experience
Steve Schmidt
June 6, 2016

Are you still questioning the need for reviews in your company? I hope not. Everyone in your company deserves to know and understand the direction the company is headed and their role in the company’s future. 


Read More
Learn how to outclass angry, unruly customers

Never Miss an Opportunity to Grow

Learn how to outclass angry, unruly customers
Steve Schmidt
March 21, 2016

The reality is, we spend a great deal of time at work; the people we deal with and the relationships that result are ultimately what keep us coming back every day. I know there are a few computer geeks out there who might disagree, but, to me, our relationships with others are paramount.


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When you say you’re going to do something, do it

Can You Keep a Promise?

When you say you’re going to do something, do it
Steve Schmidt
February 15, 2016

When a promise is made, the path starts out and you have a choice. Is your customer going to wander down the desperately hoped-for path of relaxation and ease, or are they headed for a white-knuckle roller coaster ride? 


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Are You Standing in the Way of Your Company’s Progress?

Are You Standing in the Way of Your Company’s Progress?

Steve Schmidt
January 18, 2016

You’ve heard the saying, “If you don’t know where you’re going, any road will take you there.” Well, I say, “Even if you do know what road to be on; if you’re standing still, you’re going to get run over.”


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