ROCHESTER, N.Y. — Coolfront Technologies/Profit Strategies Inc. and To Your Success have announced integration of the Coolfront Mobile App and eTouch platform. Both organizations serve HVAC, plumbing, and electrical contractors, and the integration pairs a leader in flat-rate pricing with a leader in customer experience strategy and solutions.
Contractors using Coolfront Mobile to profitably price service and manage work orders on their smart devices can now seamlessly utilize eTouch on every service call to automate customer follow-up through email with embedded video and mobile-optimized surveys, while also helping to drive five-star customer reviews on critical sites such as Google and Yelp.
According to the companies, contractors that combine flat-rate pricing with a strong customer-centric strategy report higher profitability, customer satisfaction, and loyalty. Thus the new alliance offers participating contractors a significant competitive advantage in their market.
“To Your Success and Coolfront share common values of integrity and delivering world-class products and customer service to home services contractors,” said Derek LoVerde, director of sales and marketing for To Your Success. “That’s why we’re excited to integrate our eTouch platform with the Coolfront Mobile App, to help contractors deliver not only clear, profitable pricing, but a better customer experience as well.”
“We are pleased to partner with To Your Success and offer our mutual customers fully integrated products designed to deliver a better customer experience and superior results on each and every service call. The combination of Coolfront Mobile and the eTouch platform provides the ‘best-in-class’ flat rate pricing system combined with the ‘best-in-class’ customer satisfaction survey system. The combination offers service companies a winning combination,” said Jim D’Amico, president of Coolfront Technologies.
For more information about Coolfront Technologies, visit www.coolfront.com.
For more information about To Your Success, visit https://toyoursuccess.com.
Publication date: 4/18/2016