Articles Tagged with ''Customer Service and HVACR''

In an effort to provide customers with high-quality training and support to efficiently and effectively manage their HVAC systems, LG Electronics USA has opened a new, 4,100-square-foot HVAC training academy in Orange County, California, with interactive courses on the latest LG technologies.

ServiceTitan, a provider of business management software for HVAC, electrical, and plumbing residential contractors, announced its new and improved customer communications. 

Many HVAC contractors are capitalizing on the current video trend by creating their own custom video content on their websites and social media feeds.

Dealnet Capital Corp. announced that it has entered into multiple vendor finance agreements with distributors and manufacturers of home improvement products in Canada, including an HVAC equipment supplier.

Great customer service will keep your customers coming back for more. 

Last month, in part one of this two-part blog, we reviewed why building value starts with your customer service representatives (CSRs), and got into some of the how your CSRs can do so. This month we will continue with the how.

Let’s talk about true customer service skills. Are you still under the belief that simply having a smile on your face, and being nice to a customer, is all that it takes to keep your customer base satisfied and attract new customers? In today’s world, consumers expect more. Much more.

At the end of the day, it is imperative that contractors do not lose focus of the fundamentals, which, in the HVAC world, include performing a correct installation while providing superior customer service.