GLENDALE, Calif. — ServiceTitan, a provider of business management software for HVAC, electrical, and plumbing residential contractors, announced its new and improved customer communications. The new update will increase customer satisfaction through instant job reminder text messages, technician photos and biographies, and the ability to track the technician's arrival in real time.
"We've given the ability to text technicians. We've given the ability to send dispatch emails to customers. Now we are ready to take the customer experience to the next level," said Ara Mahdessian, co-founder and CEO of ServiceTitan. "The new and improved customer communications will empower our customers to enhance the experience in a modern, non-disruptive way that people are used to."
The new customer communications experience in ServiceTitan offers the following key features and enhancements:
Allows the customer to decide — Customers can choose how they want to be contacted: through email, text, or both and how often. This allows the technician to communicate with customers on their terms and increase satisfaction.
Communicate with customers via text messaging — Residential home service business owners can send job reminders to reduce cancellations, and help customers feel at ease by providing technician information and photos.
Take customers along for the ride — Be with the customer every step of the way, from the initial call to the moment the technician arrives at the doorstep, with real-time technician tracking. It allows the customer to view exactly where the technician is located and when they will arrive by using a real-time location map.
For more information, visit ServiceTitan customer communications.
Publication date: 1/11/2017