“What customers crave — and what few companies provide — are well-designed experiences and complete solutions to their problems,” said Beveridge.

“In this changing economy, software providers are continually challenged to increase automation and improve the user experience. At DDI System, we bring together your customer’s information to provide greater insight and touch points that drive customer engagement and meaningful client conversations,” said Barbara Jagoe, COO, DDI System. “Readily available contact screens serve as powerful, analytic tools to improve customer relationships and increase sales. The ability to see a customer’s purchase patterns, history, and personal notes — like where they like to vacation or their hobbies—allows our distributors to engage and connect on a much more personal level better than any online shopping experience.” 

This customer-centric approach remains front and center as DDI proved during the development and launch of their new customer engagement workflow tools in Version 17 of Inform ERP, released earlier this year. “Starting a sales order from the customer contact screen gives our sales and counter staff the critical information they need to easily look at price history, substitute items, and see items that are frequently bought together,” said Dan Banks, director of sales, DDI System. “Sales staff are now customer service experts, adding great value to every sale.”

For more information, visit www.ddisystem.com.

Publication date: 6/9/2017