Articles Tagged with ''Customer Service and HVACR''

Grundfos announced that it is now offering a new and improved newsletter, Grundfos NEWS. The pump manufacturer said it has rethought and improved the design, usability, and content of its external newsletter.

Don’t assume your customers cannot see you when you talk to them on the telephone. Okay, they can’t physically see you, but they can see your attitude. They can see how important you think they are.

To help service businesses accurately measure customer satisfaction, as well as analyze and take steps to improve their business as a result of that information, HindSite Software has released an eBook, Measuring Customer Satisfaction: The Ultimate Guide for Service Businesses.

No matter how awesome your website is or how many followers you have on Twitter, you need to get telephone customer service right in order to grow your business.

Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do.

There’s more to running a successful HVAC company than knowing how to repair, install, and maintain heating and cooling equipment. Even if you employ the most talented technicians you can find, failing to make customer service a top priority will hold you back.

It’s become more vital than ever for contractors to set up and enforce good policies to ensure they receive payment for the work they do.

Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year.