For many years I have felt that providing quality, timely customer service is the most important thing we as a contractor can provide. I believe its importance has gotten even greater because it seems the overall quality of service is deteriorating.
Comfort Systems USA Inc., a leading provider of commercial, industrial, and institutional HVAC services, has announced the election of Constance Skidmore and Vance Tang to its board of directors.
It happens all the time: The hard-working crew at a small business loses customers thanks to the sour grapes of one person. It could be a disgruntled employee, an angry customer, or even a competitor. But as damaging as a bad review can be, positive reviews can be equally constructive.
Is a technician’s value based on technical skills only? The answer will depend on your experience and the pivotal events that helped to shape your career. Our industry places much emphasis on diagnostic and troubleshooting capability, whereas a customer’s perception of value may be something else altogether.
With its promise
of a better environment and improved economy, the increased demand for green
products and services is often undefined territory for business owners along
the supply chain. Distributors are no exception. What does green mean to their
customers? What will it take to be successful in the green market?
This week I am writing about bowling. Not so much the 7-10 split or how many beers translate into the best score — although I would guess more than 3 and less than 6 — but I am writing about the customer service I received from a local bowling alley that turned me from a disgruntled customer to a loyal one.
US Energy Group has announced the creation of a new Enhanced Energy Management Service (EEMS) Team, reorganizing and integrating its engineering, installation, project management, and customer service groups into one coordinated entity.
The NBC “Today” show recently showed a “sting” operation on air conditioning contractors. Since the program was aired, HVAC chat rooms have been filled with conversations. What’s the buzz about?
