Customer service and hvacr - Articles - Page 45

Don’t Be Concerned with Penny-Pinching Customers

Quality, Reliable Service the Best Way to Squash Competitor Rumors

September 2, 2013

A good HVAC contractor knows quality is much more important than quantity in the long run. And hopefully, so do your customers.

Rinnai Names ASP Winners

Dealers Demonstrated Excellent Customer Service

September 2, 2013

Rinnai America Corp. presented its fourth annual Authorized Service Provider (ASP) of the Year awards to six dealers from across the country.

Caring for Your Customers

Random Acts of Kindness Do Make an Impact

Butch Welsch

August 22, 2013

Last night I was reading my weekly issue of the Air Conditioning, Heating and Refrigeration News. In this issue, Jen Anesi had a very interesting editorial regarding the importance of “random acts of kindness.”

HVAC Research Reveals Customer Spending Motivations

American Home Comfort Study Sheds Light on Consumer Trends

Angela D. Harris

August 12, 2013

What drives consumers to purchase HVAC equipment? That’s one of the questions that Decision Analyst Inc., an Arlington, Texas-based market research firm, sought to answer in its comprehensive American Home Comfort Study of 2012-2013.

Going the Extra Mile for Your Customers

Random Acts of Kindness Can Guarantee Happy, Lifelong Customers

Jen Anesi

August 12, 2013

Going the extra mile and doing something nice and unexpected can not only elicit a smile from your customer — it can guarantee you a customer for life.

Ice Breaker: The Last Steps of a Service Call

Leave a Lasting Impression on Your Customers

Joe Marchese

August 5, 2013

How you handle leaving a job site is as equally important as how you handle arriving and conducting the repair or installation.

Pretty in Pink: Successful Contractor Gives Back

Anderson Plumbing, Heating & Air Attributes Success to Continuing Education, Community Involvement

Jen Anesi

July 1, 2013

Mary Jean Anderson really likes pink. As the owner of El Cajon, Calif.-based Anderson Plumbing, Heating & Air, she applies the bright hue to her company’s website, her technicians’ vans, and even the disposable shoe covers her technicians wear when they enter customers’ homes.

Stop Using Technology to Hide

How to Use Technology to Improve HVAC Customer Service

Jim Hughes

June 10, 2013

It should be easier than ever for customers to contact us. Unfortunately, the technology designed to keep us connected can actually push customers away.

Marketing Magic: The Opportunity in Every Customer

Tips for Acquiring and Retaining Customers

Adams Hudson

May 27, 2013

A lost customer means that you cut off a prime source of future sales and referrals. And it’s a loss that carries on for the life of the sales he’s going to give and refer to your competition.

Creative Ways to Keep Your Customers Coming Back

Jim Hughes

April 29, 2013

In an industry where it can be years between service calls, and replacements are 15 or more years apart, you need more than great customer service to keep customers coming back.