Customer service and hvacr - Articles - Page 44

March 3, 2014: Broan-NuTone Wins International Service Excellence Award

Company Receives Award for Second Straight Year

March 3, 2014

Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year.

Increasing Repeat Business in a Few Simple Steps

Simon Alexander

January 27, 2014

Any good business owner knows the value of repeat business. The cost of generating additional business from existing customers is generally far lower than acquiring new customers, meaning a better return on investment for your efforts.

Jan. 16, 2014: New Customer Loyalty eBook Aimed at Service Businesses

eBook Designed to Help Service Businesses Turn Indifferent Customers into Loyal Fans

January 16, 2014

For many service businesses, adding new customers can be a costly proposition. It’s much easier, and more cost-effective, to sell more products and services to existing customers. To help, HindSite Software has released a free eBook titled 20 Ways to Improve Customer Loyalty: A Guide for Service Businesses.

Sid Harvey's Offers Coolfront to Customers

January 14, 2014

Sid Harvey's has brought a new technology on board to help its contractor customers in daily business. What is it and how is it working?

The ACCA DuctWheel

January 13, 2014

The ACCA DuctWheel is a mobile version of the association's Duct Sizing Slide Rule.

Dec. 9, 2013: Frost & Sullivan Recognizes GridPoint Energy Management System

Award Given for Demonstrated Excellence in Proactively Creating Value for Customers

December 9, 2013

GridPoint Inc., a leader in energy management and sustainability solutions, announced it has been named the recipient of Frost & Sullivan’s 2013 Customer Value Leadership Award in Building Energy Management Solutions (EMS).

Contractors Crucial in Supermarket Perceptions

HVAC Contractors Essential in Supermarkets’ Freshness

Peter Powell

November 4, 2013

To me, cleanliness is extremely important, especially as to what the meat preparation area looks like after it is closed for the evening. I would hope all customers put high priority on store cleanliness and store owners do the same.

Marketing Magic: The X Factor in Your Marketing

The Importance of Customer Retention Marketing

Adams Hudson

October 21, 2013

If you’ll practice the rare art of “active” customer retention, a lot of good things can happen. This is already known by a small, well-rewarded group of contractors who’ve held a tight lid on this weapon as long as they could.

Waiting is the Hardest Part

Customers Aren’t Willing to Waste Valuable Time on Standby

Herb Woerpel

October 14, 2013

If there’s one group that hates waiting more than I, it’s those with faulty comfort systems. When it’s 101°F outside, and the air conditioner isn’t operating as expected, it’s considered a catastrophe. The local HVAC guy must come to the rescue. If you’re lucky enough to net such a call for help, you must react accordingly.

GE Capital Retail Bank: Business-Building Program

October 7, 2013

A business-building program for home improvement, HVAC, outdoor living, and other home specialty industry contractors, business owners, and customers, the Think Outside the Toolbox is designed to enhance the relationships between professionals and customers and drive growth and customer satisfaction.