Patricia Bonacorda is the president of Spartan Plumbing, Heating & Air Conditioning, a woman-owned and managed company. Spartan Plumbing has been serving the Washington, D.C., area for half a century. Visit the Spartan website to learn more about its services.

Simple Steps to Improve Your Customer Service

Patricia Bonacorda

April 15, 2014

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There’s more to running a successful HVAC company than knowing how to repair, install, and maintain heating and cooling equipment. Even if you employ the most talented technicians you can find, failing to make customer service a top priority will hold you back.

On Demand Refrigerant Safety Classes A2L and A3 have a very low GWP, making them a strong, long-term solution for many HVACR applications. However, these refrigerants are classified as mildly flammable and highly flammable respectively. This flammability class raises safety and compliance concerns. This webinar will help you understand these classes, along with the opportunities these refrigerants can offer.

As the HVAC market continues to expand and Variable Refrigerant Flow (VRF) technologies continue to evolve, the demand for contractors with VRF expertise will only grow. This presentation provides thorough insight into the requirements, advantages and opportunities associated with specifying VRF systems and addresses the common misconceptions contractors may encounter in the field.

ACHRNEWS

2019 September 9

In this issue of The NEWS, we present the Residential Heating Showcase, featuring the latest heating equipment to hit residential HVAC. We also discuss developments in the tools and test instruments market.

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