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Home » Customer Service and HVACR

Articles Tagged with ''Customer Service and HVACR''

Technician servicing HVAC units.

The Pandemic Moved The Sales Process Online

Virtual sales calls, online quotes continue to help HVAC contractors connect with customers
Joanna Turpin
Joanna R. Turpin
June 23, 2022
The pandemic led some contractors to offer alternatives to in-person home visits, such as virtual sales calls or online quotes, which they have found to be very successful.
Read More
Tom Sheahan.

A Dedicated Number for Texting Can Help HVAC Companies

Compliance with federal texting requirements is key
Tom Sheahan.
Tom Sheahan
June 14, 2022
By using a dedicated number for texting that remains the same over time, avoids the use of employees’ personal phones, and enables two-way communication, companies can generate brand loyalty and better serve their customers.
Read More
Guest Columnist Scott Merritt

HVAC Labor Management: Communication is Everything

Happy customers are more profitable customers
Merritt
Scott Merritt
June 5, 2022
Communication plays a role in labor management, so here are some considerations for the leaders in your company as it pertains to managing both employees and customers.
Read More
Julie Anderson.

Don’t Forget ‘Soft Skills’ When Hiring in the Trades

Julie Anderson.
Julie Anderson
May 18, 2022
Now more than ever, soft skills matter, even in a hard technical occupation.
Read More
power-selling-show.jpg

Power Selling Pros Launches YouTube, Facebook Show for Contractors

Customer service training company coaches CSRs on ‘This Call May Be Recorded’
March 15, 2022

Power Selling Pros is helping improve customer service for contractors with the launch of their new show, “This Call May Be Recorded.”


Read More
Phones.

Phone Numbers Lose Their Value in the Digital Age

Useful for consumers to connect, but less so for marketing
Ted Craig
Ted Craig
December 13, 2021
These days, most numbers are programmed into people’s phones. So how much should contractors invest in their phone numbers?
Read More
Business Management - The ACHR News

HVAC Marketing Strategies for the Fall Shoulder Season

Finances and discounts can help HVAC contractors in their autumn marketing
Gordon White
Gordon White
October 21, 2021
What are good strategies for marketing to customers this fall, when residential customers might want to delay repairs or replacements?
Read More
Marketing Coach Justin Jacobs

Success in HVAC Contracting Comes From Constant Drive

Mistakes in football have a lesson to teach HVAC contractors
Justin Jacobs - The ACHR News
Justin Jacobs
October 1, 2021
Far too many business owners go into a shell of self-preservation once they reach a certain level, and it’s actually what’s getting them beaten by their competition.
Read More
HVAC Software.

Will People Order HVAC Technicians Off A Smartphone?

App-ordered technicians, along with other trends, could affect the marketplace
Gordon White
Gordon White
September 28, 2021
Will the “Uberization” of HVAC — allowing technicians to be called directly off an app — become the next disruptive trend in the HVAC industry?
Read More
Green Valley Cooling and Heating.

HVAC Ranks Low As Priority List For Millennial Homeowners, But They Expect To Have It

Young homeowners prefer spending on what they can see
Ted Craig
Ted Craig
September 27, 2021
A new generation of buyers are entering the real estate market with high expectations, but they soon collide with reality, often in the form of their HVAC systems.
Read More
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Next-Gen Data Center Cooling: HVAC Innovation and Real-World Solutions

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

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HVAC Duct Sealing Mastics: Why Selection Matters

In this webinar we will detail what HVAC material buyers and technicians need to know when selecting duct mastics, including matching mastic to substrate, alternatives to liquid mastic, and where UL 181 Listings fit into real world installations.

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