Ted Craig

Ted Craig is the new business management editor at The NEWS. Prior to joining The NEWS, he worked at a national trade publication for used-car dealers. The products are different, but many issues are the same, and he looks forward to learning about this new industry.

Latest Version of Work Van Shows Consumer Feature Migrating to Commercial Vehicles

Ram promotes efficiency, safety, connectivity

Ted Craig

September 23, 2021

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The latest version of the ProMaster work van from Ram, the truck division of Stellantis, offers many features previously only available on consumer vehicles.

Technicians at Salt Air Heating and Cooling.

Couple Grows HVAC Business, Maintains Culture During Pandemic

Firm’s name, logo reflect ties to coastal area

Ted Craig

September 22, 2021

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Contractor profile, HVAC Contractor best practices, employee management, employee satisfaction, customer service and HVAC.

Hydronics Manufacturers Offer A Wide Array of New Products

From snow melt to home heating, they have HVAC contractors covered

Ted Craig

September 22, 2021

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Hydronics is a diverse field that covers a wide range of functions, from keeping people warm in their living rooms to melting the snow from downtown sidewalks.

HVAC Contractors Must Be Quick to Follow Up on Leads to Get the Sale

Keep trying to land sale after initial contact

Ted Craig

September 16, 2021

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When it comes to sales of home services, such as HVAC repair and installation, the secret to success is mostly following up.

More HVAC Contractors Start Offering Pricing Online, Looking to E-Commerce

Hesitancy remains, but consumers expect to shop from website

Ted Craig

September 13, 2021

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Now, consumers expect businesses to present pricing upfront and online.

Daikin Introduces One Cloud Services to Increase HVAC Contractor Access

New platform allows them to remotely service customers

Ted Craig

September 9, 2021

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Daikin recently rolled out its Daikin One Cloud Services, a portal for a contractor’s computer and an app for smart devices that allows remote access to a customer’s system.

A technician installs a propane-fueled tankless water heater.

Propane Council Sees Continued Growth in HVAC Applications

Concerns about the environment, moving patterns boost industry

Ted Craig

September 8, 2021

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The Propane Education and Research Council wants gas considered as part of the solution to the nation’s climate concerns.

Future for HVAC Contractors Looks Like Auto Dealers Today

Today, HVAC contractors are weathering price increases and increased overhead costs

Ted Craig

September 5, 2021

No Comments

Based on 19 years of covering automotive retailing, I would say the future of residential HVAC looks a lot like the current state of automotive retailing.