Ted Craig is the new business management editor at The NEWS. Prior to joining The NEWS, he worked at a national trade publication for used-car dealers. The products are different, but many issues are the same, and he looks forward to learning about this new industry.

A chatbot that captures key information via automated response.

Chat Tools Let HVAC Contractors Connect With Customers

Messaging may be a valuable addition to your customer service strategy

Ted Craig

February 17, 2020

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According to a 2016 study from cloud communications platform Twilio, 89 percent of consumers prefer to message a business rather than call.

Shopping for HVAC Software Means Knowing What You Need

Seeking outside help aids the purchasing process

Ted Craig

February 17, 2020

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Finding the right solution means tempering expectations and knowing what is the best fit for an individual business model.

Vendors at a recent ACCA event discuss ways to improve functionality and efficiency by installing the right software system for their business needs.

Vendors Offer HVAC Contractors Advice to Keep Switching Systems Smooth

Best practices range from selection to implementation

Ted Craig

February 17, 2020

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If done incorrectly, the contractor’s shift to digital can quickly turn into a nightmare.

Goettl Air Conditioning & Plumbing CEO Ken Goodrich, at right, poses with co-author Michael E. Gerber to show off this new book “The E-Myth HVAC Contractor” at Service World Expo.

Private Equity Firms Investing in HVAC Contractor Consolidation

Investors see potential in large, fragmented segment

Ted Craig

February 10, 2020

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When private equity professionals look at HVAC contractors, they see a field ripe for consolidation.

Amanda Zink Talks HVAC company culture

Zink discusses culture, family, and hiring

Ted Craig

February 7, 2020

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Amanda Zink talks about company culture, what it’s like to work with family, and what it’s like to be a woman in the HVAC industry.

LG Aims to Provide a One-Stop Solution for Its Clients’ HVAC Technology Needs

Company foresees a future of integrated products working to serve building occupants

Ted Craig

February 5, 2020

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LG Electronics USA Inc. made a somewhat unusual statement for a company with a large booth at the AHR Expo: it’s not an air conditioning company.

Armstrong Fluid Technology Introduces Systems That Grow Smarter

New tools improve efficiency through active management

Ted Craig

February 4, 2020

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At this year’s AHR Expo, executives from Armstrong Fluid Technology presented a vision of buildings that are not only smart, but that learn.

Virtual Assistants Provide Real Benefits for HVAC Contractors

Service matchmaker expands hiring pool based on need, not location

Ted Craig

February 3, 2020

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Good help is hard to find. But a virtual assistant can provide services to a business while working from an off-site location.

Advances in technology mean a heater like this meets the needs of a warehouse owner while providing more space for storage.

Contractors Turn to Retrofit Market To Counter Construction Cycles

Building owners look to replace HVAC systems as needs change

Ted Craig

February 3, 2020

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What if contractors used retrofitting to pay the bills and used new construction to fuel the profit margins?

HVAC Contractors Need a Plan to Make Sure Their Business Outlives Them

Getting affairs in order means having people in place

Ted Craig

February 3, 2020

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Often, the owner “is” the business — and if he or she dies, the company dies as well.

Come learn about ways that you can protect against costly call-backs and common installation pitfalls. We’ll identify common causes that “reverse the flow of money”, aka: spending more on a job than you make.

During the Samsung presentation, you will learn all about how Samsung can provide whole home solutions or building management solutions through technology and integration. Learn what products are available and how the products work.

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ACHRNEWS

2020 February 24

In this issue of The ACHR NEWS, we discuss tips and tricks to servicing compressors, as well as recent developments in HVAC legislation. We also look at how the use of hydronics and radiant heat are benefiting both the contractor and the end user.

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