Articles by Ted Craig

According to a 2016 study from cloud communications platform Twilio, 89 percent of consumers prefer to message a business rather than call.

Finding the right solution means tempering expectations and knowing what is the best fit for an individual business model.

If done incorrectly, the contractor’s shift to digital can quickly turn into a nightmare.

When private equity professionals look at HVAC contractors, they see a field ripe for consolidation.

Amanda Zink talks about company culture, what it’s like to work with family, and what it’s like to be a woman in the HVAC industry.

LG Electronics USA Inc. made a somewhat unusual statement for a company with a large booth at the AHR Expo: it’s not an air conditioning company.

At this year’s AHR Expo, executives from Armstrong Fluid Technology presented a vision of buildings that are not only smart, but that learn.

Good help is hard to find. But a virtual assistant can provide services to a business while working from an off-site location.

What if contractors used retrofitting to pay the bills and used new construction to fuel the profit margins?

Often, the owner “is” the business — and if he or she dies, the company dies as well.