My favorite customer is not the new customer, as strange as that may sound, but I can’t have my favorite customer without first getting a new customer. So, let’s say I have a new customer, they called for service, and our technician did a jam-up job and really impressed them. They were also impressed with our company, and even signed up for a service agreement or maintenance plan. That’s the goal, right? Attract them, book them, impress them, sign them, and keep them. But wait, there’s more.

There is no federal or state law, rule, or regulation that mandates job descriptions. However, well-written job descriptions that clearly set out the “essential functions” of each job can help avoid or at least help successfully defend some legal claims, as well as contribute to the operational success of the company.

Potential customers have many choices in today’s crowded marketplaces. As home service companies struggle to differentiate themselves from their competitors, they can’t neglect the growing consumer desire for convenience above all else.

While the issue of whether employees are properly classified as exempt is always an issue that could potentially arise, exempt status is more likely to be called into question if and when the Department of Labor (DOL) goes forward with a proposed increase in the salary amount required to qualify as exempt. It has been reported that such a proposed rule could be issued in early 2019.

HVACR contractors are constantly juggling the demands of the job. Taking care of scheduling, managing customer service, and still running a business is no easy feat. It’s easy to understand why there never seems to be enough time to devote to recruiting as well. But the crucial task of finding candidates needs to be a priority, or your bottom line will begin to suffer.

Today, however, it is the intense attention that has been focused on sexual assault and sexual misconduct in the workplace that has brought anything related to sex, including lewd or sexually explicit comments, to the forefront of employer’s legal concerns.

As a contractor, your reputation is an invaluable asset. What homeowners say about your HVAC business matters, and that’s especially true when it comes to what customers are saying on social media. Here are four reasons why you should develop a social media presence to support customer service.

ICE agents have arrested an average of over 4,000 illegal immigrants per month compared to the slightly more than 1,700 per month during the Obama administration. The practice of conducting workplace raids, largely unused during the last administration, has returned with vigor as seen in the Southern Provision case and several others.

Back in the day, I had lost friends because they thought I was a crook when I gave them a price for my work. I know that some of those friends aren’t worth keeping, but it still hurts doesn’t it?

In general, millennials' view of work is also different from what employers have traditionally experienced.