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The Top Four Mistakes Managers Make with Customer Service Teams

Avoid these common pitfalls

Tracy Robinson

September 25, 2019

Take a quick look: are any of these customer service mistakes occurring at your company?

ACCA Announces HVAC Fall Meeting Leadership Programs

Meetings to take place November 5-8

September 24, 2019

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ACCA is holding two back-to-back fall meetings, bringing together contracting professionals for educational programs and networking events.

The New Flat Rate Hosts Business Uncensored Conference

Unveils new business tools and strategies

September 23, 2019

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The New Flat unveiled new business tools and strategies during its second annual business conference, Business Uncensored Profit Circle Edition.

Make Sure Your Contracting Company Shows Up Online

Google, website, search terms all play a role in successful online marketing

Maria Taylor

September 23, 2019

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The internet has an incredible way of changing the playing field for contractors.

Attention to Detail is Key to Customer Service

Make sure the memory customers have of you is a good one

Kyle Gargaro

September 23, 2019

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Problems arise when you insert yourself into the situation and perform the task without knowing the protocol.

Five Bad Management Habits To Avoid

These common mistakes lower team morale and efficiency

Brittany Spencer

September 18, 2019

As a leader within your organization, you have a big impact on your workplace environment and the people you work with each day.

Writing a Company Mission Statement

A mission statement can improve employee satisfaction and customer service

Jim Johnson

September 16, 2019

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The idea behind a mission statement is that the generating revenue isn’t the company mission, but a by-product of accomplishing it.

Great Business Leadership Depends on Your Chosen Circle

The people around you have a massive influence on your leadership skills

Jack Tester

September 11, 2019

Successful companies have a leader — or more than one leader — standing behind them, ensuring their survival, continuation, and future.

Communication Is Key To Business Success

Quick tips for success in interpersonal relationships

Megan Jackson

September 9, 2019

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Our ability to listen and process information is key to navigating thru life’s twists and turns, especially in business.

The Incredible Power of Business Partnerships

Small groups and collaboration can grow your company

Brittany Spencer

September 5, 2019

A common trait found in highly successful people is their belief in the power of working with, and engaging in, small groups.

2019 December 2

Week 1: December 2
In this issue of The ACHR NEWS, we look at unique applications of HVAC technology, and new markets contractors should consider expanding into.

Week 2: December 9
We also examine Variable Refrigerant Flow (VRF) technology, and the benefits that contractors can pass along to their customers through the equipment.

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