ACHR News
search
Ask ACHR NEWS AI
cart
facebook twitter instagram linkedin youtube
  • Sign In
  • Subscribe
  • Sign Out
  • My Account
ACHR News
  • NEWS
    • Breaking News
    • New HVAC Products
    • Featured Products
    • Manufacturer Reports
    • HVAC Data
    • Legislation
    • ACHR NEWS Centennial
  • RESIDENTIAL
    • Air Conditioners
    • Furnaces
    • Residential Heat Pumps
    • Ductless
    • Residential IAQ
    • Testing, Monitoring, Tools
    • Components & Accessories
  • COMMERCIAL
    • Air Handlers
    • Rooftop Units
    • Chillers and Cooling Towers
    • Commercial Heat Pumps
    • Boilers and Hydronics
    • VRF/Ductless
    • Commercial IAQ
  • REFRIGERATION
    • Refrigerants
    • Refrigerant Regulations
    • Leak Management
  • CONTRACTOR PRO
    • Geothermal
    • Homeowner Study
    • VRF and VRV Ductless
    • Unitary Trends
  • EDUCATION
    • Training and Education
    • Business Management
    • Service and Maintenance
    • Continuing Education
    • Market Research >
      • HVAC Brand Awareness Report
      • VRV, VRF, VRVZ Report
      • Unitary Trends Report
      • Water Heat Professionals Report
    • Webinars
    • Sponsor Insights
    • eProducts Info
    • White Papers
  • EVENTS
    • HVAC Contractor Forum
    • Industry Events and Webinars
  • MEDIA
    • Videos
    • AHR Expo 2025 Videos
    • Podcasts >
      • ACHR News Podcast
      • HARDI Podcasts
      • AHR Expo Podcasts
      • ACCA Podcasts
    • Interactive Spotlights
    • Quizzes
    • eBooks
    • HVAC Talkback
  • HVAC GROUP
    • ACHR NEWS >
      • Current Issue
      • Digital Edition
      • Subscribe
    • Distribution Trends
    • SNIPS NEWS >
      • Join SNIPS NEWS
    • Engineered Systems News >
      • Join ES News
    • HVACR Directory
    • Contests
    • Newsletters
    • Contact
    • Advertise
    • My Account
HVAC ContractingNewsDistribution TrendsBusiness ManagementHVAC Distribution News

HVACR Salesperson, Know Thyself

Leverage strengths in sales while working to overcome weaknesses

By Darrell Sterling
Darrell Sterling - Distribution Trends
The ACHR NEWS
January 12, 2023

Do you really know what your strengths and weaknesses are as a sales professional?

It is incredibly important for you to understand both your strengths and weaknesses. If you are unsure, you should have a frank and open conversation with your boss or coworkers so that you can truly understand what areas need work and attention, and where you are already proficient.

You obviously want to work on overcoming weaknesses, but when selling, you want to make sure to use your strengths so that you can reap their benefits. Every salesperson knows that the more you sell, the more income you make, so if you’re leaning into your strengths, your ability to earn more money will improve tremendously.

The key, of course, is to know not only where your strengths lie, but also how you can best utilize them. I have always been more of a hunter, wanting to go after new accounts, and at times have struggled with the farming side of sales, which is basically growing and reaping what you have sown.

I try to make sure that I am effectively pursuing all potential customers in hopes of landing them, while at the same time working to grow sales out of my current account base.

I am continuously on the lookout for new opportunities and try to reach out to as many prospective customers as possible, knowing that for me to really succeed, I need to keep a steady stream of new customers coming through in order to offset my weakness of not servicing my existing account base to quite the level I’d like.

I’m acutely aware of my shortcomings and lean into my strengths so that my sales growth and success is more guaranteed than it would be if I focused solely on overcoming weaknesses. I try to improve in every aspect of my profession. I study, read, and listen to ways to improve. My weakness as a farmer has diminished, as I have started providing more value to my existing customers by running joint sales calls with our key vendors so that, on a regular basis, I am bringing them different solutions that can help their businesses.

Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS →

I also try to even out my time. I track how much time is spent doing various tasks throughout my day. I get frustrated if too much time is spent taking care of existing accounts because I know that is not the path for extremely rapid growth for me. I have a high share of wallet with most of my key accounts, so there isn’t as much to gain from spending more time in order to get what I normally get from these accounts. I must keep pounding the pavement and prospecting for next big account; that is what will move the needle the most for me.

If you take an account that did little sales business with you in the year prior and turn it into one of your top accounts, chances are you just grew significantly and put more money into your employer’s pockets as well as your own.

I also want to make sure that I spend X amount of time going after new account acquisitions. It is too easy to get caught up doing things that are not what you are best at or things that really aren’t allowing you to grow. I am good at using whatever support staff is available to help me take care of my accounts.

I also ask the support staff about customers of our business with whom I am not currently working and I ask staffers to recommend potential customers. You would be surprised by the excellent advice I have been given over the years, not only about what customers to go after, but about the best approach to use as well. It is always wise to seek counsel from others and I do that well.

I also ask my existing customers who they know who might benefit from working with me or who they could recommend. Some customers do not want their competitors becoming our customers, but others do not see everyone as a threat and will recommend me to a friend or set up a meeting with a potential customer.

A great introduction from a fellow contractor will usually get you a new account right away. That type of strong referral goes a long way.

If you are excellent at working with existing accounts and not the greatest hunter of new business, chances are your growth rate will be slower unless your accounts have lots of room to grow their business with you. If so, you will grow fine for a while, but sooner rather than later your growth will cap out. You need to put time into finding new accounts.

My advice for both the farmer and hunter is to do what you do best, but track your time and make sure you spend time where you can achieve the most growth.

If you’re a farmer and your accounts are mature, then work with your management team and find other accounts who are on board but have room to grow. Get permission to move them into your stable of accounts or meet with a hunter who needs some help maintaining his account base and see if you can work something out.

Find a way to do what you do best. Track your time and go get ’em!

Happy selling.

KEYWORDS: Customer Service and HVACR HVAC market HVAC sales opportunities in HVACR Selling HVACR equipment & services

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

 

Darrell sterling achr news

Darrell Sterling is a retired HVACR distribution professional who was a regional sales manager at Johnstone Supply for nearly 20 years.

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • HVAC-enrollment

    The Trades Are Back: HVACR Programs See Nearly 30% Enrollment Spike

    A new wave of future technicians is entering the pipeline.  
    News
    By: Matt Jachman
  • 2025 Top 40 Under 40

    2025 Top 40 Under 40 HVACR Professionals List

    The 11th annual Top 40 Under 40 list highlights those...
    News
    By: Hannah Belloli-Oster
  • LG Ductless Mini-Split Systems

    The 9 Types of Heat Pumps

    As the U.S. moves toward electrification, heat pumps are...
    Air Source Heat Pumps
    By: Joanna R. Turpin
Subscription Center
  • Create an Account
  • Start a Subscription
  • Manage My Account
  • Sign Up for Newsletters
  • Visit Customer Service
  • Update Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to The News audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of The News or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Piggy Bank
    Sponsored byWatercress Financial

    Energy Prices, Inflation, and HVAC: What Today’s Homeowners Care About

  • Refrigerated Food
    Sponsored bySolstice Advanced Materials

    R-455A Refrigeration: A Cold Storage Solution for the Future

  • Airex Rooftop Units
    Sponsored byAirex Manufacturing Inc

    Consolidating Roof Penetrations: A Growing Trend in Multifamily HVAC Design

Popular Stories

HVAC-Price-Increase-graphic

HVAC Price Increase List: June 2026

Trump-Section-232.jpg

Trump Reduces Section 232 Tariffs on HVAC Equipment to 15%

R410A-Refrigerant-Cylinder.jpg

Refrigerant Recovery is a Revenue Opportunity

Heat-pump-cutaway.jpg

PFAS Rules and A2L Building Codes Continue to Evolve

Kroger.jpg

Kroger to Spend $100 Million to Reduce Refrigerant Leaks

View The ACHR NEWS
Centennial Anniversary Timeline

The ACHR News Timeline Chart
Submit a Letter
Submit a letter to our editors.

Events

November 6, 2025

Next-Gen Data Center Cooling: HVAC Innovation and Real-World Solutions

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

June 9, 2026

Before You Go All In on AI: Set Up Your Business to Actually Win

In this webinar, we'll walk you through exactly what to get in place before you add AI to your business. You'll leave with a clear picture of where you stand today and a practical action plan to set yourself up for real results.

View All Submit An Event

Poll

Summer Staff

Are you fully staffed for the summer season?
View Results Poll Archive

Products

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

See More Products
A2L Refrigerants - Free Webinar - May 21, 2026

Related Articles

  • Darrell Sterling - Distribution Trends

    HVACR Distribution: Efficiently Fulfilling HVACR Contractors’ Needs

    See More
  • Discipline

    Dearest Distributor: Do You Know What You’re Doing?

    See More
  • Darrell Sterling - Distribution Trends

    From Notes to Numbers: Using CRM Data to Strengthen HVACR Customer Connections

    See More

Related Products

See More Products
  • HVACR Technician Training DVD/Video Library Bundle

  • ttabewdip.png

    HVACR Troubleshooting Fundamentals Technician Training Package

  • HVACR-Troubleshooting-Fundamentals-Electrical-Book-Cover-Image.jpg

    HVACR Troubleshooting Fundamentals Electricity & Wiring Diagrams - Instructor Package

See More Products

Events

View AllSubmit An Event
  • April 14, 2026

    Inside HVAC Lending: What Contractors Need to Know to Close More Sales

    On Demand From this webinar, attendees will learn how to use financing as a strategic sales tool for growth in a repair market. 
View AllSubmit An Event

Related Directories

  • Women in HVACR

    Women in HVACR are an international organization for Women in the Heating, Ventilation, Air Conditioning and Refrigeration industry. Women in HVACR exist to improve the lives of our members by providing professional avenues to connect with other women.
  • Superior HVACR Products

    Manufacturer of Superior HVACR Products including valves, driers, filters and accessories.
×

Sign Up. Stay Informed.

The #1 trusted source for the HVACR industry since 1926

SUBSCRIBE
  • RESOURCES
    • Advertise
    • Contact Us
    • Advisory Board
    • Classifieds
    • Submit a Letter
    • Directories
    • Store
  • ACCOUNT CENTER
    • Create an Account
    • Start a Subscription
    • Manage My Account
    • Sign Up for Newsletters
    • Visit Customer Service
    • Update Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing