Numerous obstacles, including mild weather, a lack of demand, a shallow pool of skilled tradespeople, increased competition, inflation, supply chain shortages, and more, have stood in the way of contracting success throughout cooling season.
The survey was designed to find out how proactive Hoosier homeowners are at keeping their HVAC and plumbing systems running properly, and whether they are prepared for the often unexpected and costly repairs needed if maintenance isn’t regularly performed.
Potential customers are out there, and they all have equipment that needs maintenance, so how can contractors best encourage them to book an appointment? Here are a few strategies to keep repair technicians busy during the time between Thanksgiving and New Year’s Day.
I believe that, for the most part, people in our industry do an excellent job initially earning the opportunity to help our clients. We even go as far as convincing them to enter a committed relationship with us. We make promises much like that of marriage vows. However, like many frayed marriages, I often notice that the customer holds up their end of the deal, and yet we as contractors fall short.
I work with a lot of companies, and sooner or later the topic of deferring revenue always comes up. Some companies do it, some don’t. Those that do tend to be happy with the process and accuracy of their numbers, though occasionally there will be a company that will be unhappy with the added work of deferring revenue.