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The following remarks were made regarding the “EPA Finalizes R-22 Phaseout Plan” article, written by former editor Peter Powell, published Nov. 23, 2014, in The NEWS.

While I suspect that selling a home can be quite arduous, selling a business must be much more challenging. The entire process can take up to three years if the owner is not prepared, according to Bill Pulte, CEO, Pulte Capital Partners LLC.

Do you know an HVACR instructor who is making a difference in his or her students’ lives? Or have you been inspired by an industry trainer? Take a moment to recognize these outstanding educators by nominating them for the 2017 Best Instructor and Best Trainer Awards.

Improper comments or uninvited actions on the job are inappropriate, inexcusable, and may be detrimental to your company’s future.

The following remarks were made regarding the Is the Energy Star Program on Life Support? commentary by Herb Woerpel, published March 20 in The NEWS.

Teach your employees that any time they are in the company uniform, they should be acting like a camera is filming them — because one just may be.

I recently attended ACCA’s IE3 Indoor Environment and Energy Expo in beautiful Nashville, Tennessee. During the varying roundtable sessions, one very important issue stood out — recruiting new technicians. Those in attendance discussed a lot of different recruiting methods. I eagerly listened as contractors spilled their secrets.

It would be fair to say the geothermal industry is at a bit of a crossroads. Despite being around for more than 30 years, the math says it accounts for less than 1 percent of the HVAC market. And, for the first time since 2007, geothermal contractors are out in the market selling their residential products without a 30 percent tax credit.

Customer service is a key component in every business, including HVAC contracting companies. In fact, customer service may even be more important in a service business because, most of the time, customers are calling because they have some kind of problem with their heating or cooling systems.