Simple things, like the difference between saying “my pleasure” versus “no problem,” will stand out to your customers.

What do customers think if technicians are constantly checking their cellphones in the field? The impression is not good.

Customer comfort is the top sales driver in the HVAC industry, or at least it should be.

The following remarks were made regarding the article “Train Like HVAC Pros, Leave YouTube for the Rookies,” written by Angela D. Harris, technology editor of The NEWS, published March 25.

HVAC contractors: It is time to get involved in the smart home market. If you don’t, I fear you will be looking back in three to five years, kicking yourself for passing on a golden opportunity.

As the parent of adult children, I try hard not to give too much unsolicited advice. Nevertheless, I broke my pledge when my kids got their first jobs after college. My piece of advice? Put away your cell phones, and don’t look at them except during lunchtime.

The Environmental Protection Agency (EPA) is experiencing a bit of an existential crisis, doubting how much agency it really has to protect the environment when it comes to regulating refrigerants.

Do you know someone under 40 who is doing great work in the industry? Nominate them. It doesn’t matter whether that person is a contractor, technician, teacher, distributor, employed by a manufacturer, etc.

Transportation is an integral part of HVACR distribution, and based on recent actions from state legislators across the nation, gas prices are headed in only one direction: up.