According to a recent study by Valve + Meter, home service companies are not doing a very good job responding to customers. The study surveyed 466 home service companies, and only 60 percent of them responded within a five-day time frame. I am not great at math, but that tells me four out of 10 companies take more than a business week to respond to a customer — if they respond at all.
Essentially, I noted that changing demographics, new technologies, and evolving regulations may result in wider acceptance of self-contained refrigeration units that utilize propane. Several readers took issue with this, noting that central rack refrigeration systems — which are traditionally used in supermarkets around the U.S. — are not going anywhere and that propane units have too many drawbacks to ever seriously be considered for large-scale use.
With the holiday season just around the corner, HVAC contractors can expect to be asked to support any number of charitable efforts. Maybe it’s the Girl Scouts, the Goodfellows, your church, your kid’s hockey league, the high school orchestra. Some contractors have reported getting up to a dozen requests a week.
This isn’t about a party or a candidate — I mean how do you fit in casting a ballot on Election Day? Owners and field techs know that time not spent on a call is potential revenue that evaporates like refrigerant. (Maybe that’s not the best comparison, since evaporating refrigerant is most definitely on the job.)
In speaking with a lot of contractors at the recent Service World Expo in Las Vegas, I can’t remember one person saying they had a down year. In fact, most were letting me know that sales had grown double digits in 2018.
The following remarks were made in response to a letter written by Peter J. Kusterer, president of Air Comfort For Homes, Raleigh, North Carolina, regarding the guest column “A Jack of All Trades is Likely a Master of None,” written by Butch Welsch, published May 17, 2017.
In this issue, we cover ductless products for the commercial market. We also look at alternative refrigerants and trends in R-22 reclamation. Other topics include a summer forecast, business franchises, and more.
Check back for additional content throughout the week.