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Improving Your HVAC Customer Service Through Showing Gratitude

Being kind and grateful toward inbound calls provides many benefits

July 8, 2020

Gratitude brings benefits to the speaker and listener, and it troubles me how infrequently many of my clients express gratitude to their customers.

What Causes Hydronic Pump Failure?

Manufacturers explain maintenance, assessment procedures

Angela D. Harris

July 8, 2020

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Designed to do their job without wavering, hydronic pumps do require maintenance to optimize their performance — even the maintenance-free ones.

Selecting Proper PPE For HVAC Technicians’ Everyday Use

More than masks and wipes: PPE in all its forms keeps techs safe on the job

Maria Taylor

July 7, 2020

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How do HVAC technicians cope with heat? Enter creative Person Protective Equipment (PPE) — and some strategic cooling-off practices.

Manufacturers Eye R-32 To Replace R-410A

The mildly flammable refrigerant is an attractive alternative for cooling equipment

Joanna R. Turpin

July 7, 2020

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R-32 is an attractive alternative to R-410A because it offers an excellent balance of cost, performance, and low environmental impact, said Scot Swan.

Does Your HVAC Marketing Feel Personal?

Three ways to make a marketing message more personalized

Justin Jacobs

July 6, 2020

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Contractors need to shift strategies to succeed in an increasingly fragmented media market.

Tips for Communicating with Customers During the COVID-19 Crisis

Respecting your customers and employees are crucial

Justine Burns

July 6, 2020

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Here are some of the key communication learnings HVAC contractors have applied in the wake of COVID-19.

Coronavirus Outbreak Hastens Technological Adaptation

HVAC contractors change outlooks, habits

Ted Craig

July 5, 2020

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During the COVID-19 crisis, HVAC contractors with long histories of success find themselves moving faster than ever into new technological territory.

Refrigeration Contractors Expect COVID-19 to Bring Change

Safety and sanitation are now primary concerns, and more employees expected to work from home

Joanna R. Turpin

July 4, 2020

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Contractors report that while they have been kept busy maintaining refrigeration systems in grocery stores, restaurant work has slowed down.

Refrigerant Density Can Affect Compressor Capacity

Service techs can make adjustments to optimize performance

John Tomczyk

July 3, 2020

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Let’s look at how the density of refrigerant entering the compressor’s cylinders affects the mass flow rate of refrigerant through the compressor.

Working With an Unknown Refrigerant

This can be a difficult, and potentially costly, scenario

Joe Marchese

July 3, 2020

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When working on a refrigeration system, technicians may occasionally come across one where the type of refrigerant is unknown.

2020 July 13

In this issue, we look at the trends impacting the Internet of Things market, and how contractors can improve system performance by upgrading motors and drives extends across all HVACR sectors.

Check back for additional content throughout the week.

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