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What “used to work” might no longer be sufficient. Have you prepared for these needs?

“Jodi has helped some very complex organizations engage their customers more meaningfully," said Paul Kennedy, CEO, DSG. "I’m excited for her to put those same insights to work for DSG.”

Doug Young will continue as CEO of Behler-Young, where he will focus on the oversight of the business.

“One of the greatest things I get to witness is when customers walk into a branch and our branch teams know them by name,” VanHuss said. “We build relationships in this industry.”

While the online experience is important, it’s important to remember that your e-commerce capabilities will most likely supplement rather than replace the more traditional B2B sales channels.

“I hope to provide opportunities for our great people to be successful and, in turn, successfully lead the company to sustainable, profitable growth,” Trimbach said.

Take the blinkers off, take a risk, and pique your curiosity for new opportunities of not only selling what you sell but offering anything else the client is currently buying or may buy in the future.

How can service organizations better brand their companies and their open positions in a way that really speaks to and attracts younger talent that has different needs, goals, and drivers?

“Consideration of the customer’s time and experience were the priorities behind this partnership,” said Connie Certusi, president of FieldEdge. “We are excited to have worked so closely with GreenSky and welcome an integration partner that allows us to expand our offerings to our customers, specifically financial offerings.”