Articles Tagged with ''service calls''

The Pandemic Moved The Sales Process Online

Virtual sales calls, online quotes continue to help HVAC contractors connect with customers

June 23, 2022

The pandemic led some contractors to offer alternatives to in-person home visits, such as virtual sales calls or online quotes, which they have found to be very successful.

Tech of the Month — June 2022: Andrew (Lee) Williams of Rogers Heating and Cooling

Williams is recognized as the technician of June 2022

Ted Craig

June 23, 2022

A friend of Andrew (Lee) Williams’ in Virginia Beach was going to school for HVAC and the job sounded appealing, so he pursued the same field.

Troubleshooting Puzzle: A Split System With Ongoing Complaints

Despite several service calls, the system isn’t keeping the homeowner comfortable

Jim Johnson

April 9, 2021

The equipment in this month’s troubleshooting situation is a split system that has only been in service for two years, but there is a lot of history.

Why You Should Study Your Technicians’ Readings

Analyzing on-site data reduces error and leaves customers happier

Allen Reed

May 13, 2019

One Stop Cooling studies technicians’ readings recorded on service calls. If you do the same, you might be surprised with the mistakes you find.

A Comfort Complaint Follow-Up

Is it the equipment or the service that's causing the performance issues?

Jim Johnson

April 8, 2019

The equipment in this month’s troubleshooting situation is a split system that has only been in service for two years, but there is a lot of history — several service calls since the equipment was installed, and an on-going complaint that the system just doesn’t keep the ranch-style home comfortable.

One Man’s Search for Financial Power — Based on a True Story

Learn how to value your time as an asset

Rodney Koop

April 1, 2019

Over and over, I see contractors paying someone to tell them which numbers to watch. But it’s simple, really.

Btu Buddy 169: Oil Furnace Burner Malfunction — Part 2

Bill Johnson

April 17, 2017

Bob and Tim are at lunch after tuning up an oil burner. When they arrived at the job the home was cold and the oil burner was burning erratically if burning at all. They gave the system a tune-up, started the furnace, and decided to take a lunch break while the furnace heated the house. Then they were going back to do a combustion check on the furnace to make sure that it was set up for the best combustion.

Nexstar Coach’s Blog:

Time to Dust Off that Checklist

Jodie Deegan

October 20, 2016

Regardless of which trade you are in, using an inspection checklist is considered to be a best practice. When we go into a home as a residential service contractor, there is an overwhelming amount of things to look at. Using a checklist keeps our eye on the big picture.

New Data Reveal Holiday Season Fleet Activity across the US

50 million households report calling for heating, plumbing, electrical, or other home service

December 18, 2015

Fleetmatics Group PLC, a leading global provider of fleet management solutions, announced the results of a KRC Research survey that uncovered how many Americans call for home repairs during the holiday season, and their experiences with residential service providers including HVAC, plumbing, and electrical.

The Case of the Missing Service Calls

Contractors Aim to Solve the Prevailing Mechanical Maintenance Mystery

Joanna R. Turpin

March 10, 2014

One contractor noticed an alarming decline in service calls over the last four years, and he wondered if others were finding the same trend in their area. And the responses came pouring in.

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

In this webinar, we'll walk you through exactly what to get in place before you add AI to your business. You'll leave with a clear picture of where you stand today and a practical action plan to set yourself up for real results.