Service calls - Articles - Page 2

Indiana HVAC Tech Escapes Gunfire After Customer Dispute Turns Violent

An HVAC Minute Video Update: November 4, 2025

November 4, 2025

Technician Nate Baird says he was called to repair a dryer at a home on the city’s northeast side back in March of 2024. When he arrived, the customer insisted the repair should be free — claiming her appliance was under warranty.

police tape with emergency lights in background

Tech Dodges Gunshot in Service Call Gone Wrong

Matt Jachman

October 30, 2025

An HVAC technician recalls being shot at by a woman who demanded he fix her dryer but refused to pay.

Eden Announces New Instant Quote Application

The ACHR NEWS Editorial Staff

August 3, 2025

EDEN’s new Instant Quote feature is available to technicians in two different ways — as an NFC card that techs can carry with them or as a mobile wallet QR code that techs can store on their Apple or Android devices.

What HVAC Techs Need to Prepare For in the New Airflow Era

It’s time to go with the flow

Dylan Kurt

March 11, 2024

New technologies and equipment have simplified the process of measuring airflow, which will help contractors during design, construction, troubleshooting, and maintenance calls.

The Biggest Mistakes HVAC Workers Make

Omar Kaywan

March 10, 2024

Taking a few precautionary steps before heading to the next job can prevent financial hardship, injury, and, even death.

Are HVAC Contractors Getting the Message on Heat Pumps?

Matt Jachman

March 9, 2024

His jacket was emblazoned with the logo of a manufacturer of high-performing heat pumps, but when I mentioned that we were thinking of getting one, the tech shot down the idea.

Be the HVAC Pro Your Clients Expect You to Be

Give good advice on what you see as potential issues that need to be addressed

Mike Treas

June 9, 2023

Your client is paying for a professional to assess their entire system to let them know what they could face down the road. Leave no stone unturned.

Staying Cool and Consistent Under Pressure

Consistency is the key to maintaining personal and professional success

Weldon Long

April 20, 2023

In their interactions with each other, with your customers, and with you, as well as in their training and expectations, consistency will ensure that problems for your team will often be prevented in the first place.