New Webb Mobile App 'An Extension of the Branch'
BEDFORD, Mass. — Distributor F.W. Webb Co. has launched a new mobile app that the company says gives contractors, facility managers, and technicians the ability to order equipment, tools, fittings, and accessories from their phones.
“We spend a lot of time listening to our customers’ feedback — increasingly they are running large portions of their businesses directly from their phones," said Brendan Lilly, vice president of e-commerce and digital operations, in press release from F.W. Webb. “This was the driving force behind the effort to build a native app. This is not designed to be a ‘new channel’; it’s designed to be an expansion of the F.W. Webb customer experience, an extension of the branch, whether customers are at the jobsite, in the office, or on the road.”
F.W. Webb’s new mobile app offers features such as real-time product inventory and pricing, enhanced product search capabilities, product details, and order status tracking.
During beta testing, F.W. Webb customers praised the app’s ease of use and time-saving features, the press release said. They highlighted the ability to switch locations and view product availability by store as standout features. Customers also appreciated the option to register for training events at the nearest F.W. Webb store right in the app.
“We encourage contractors to download the app and explore features designed to streamline their work and help their teams stay productive,” said Lilly.
Trade professionals with an F.W. Webb online account can use the app on their iPhone today. Android availability is expected later this year. The free app is available here.
Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS
Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!
