"This is not designed to be a ‘new channel’; it’s designed to be an expansion of the F.W. Webb customer experience," said Brendan Lilly, vice president of e-commerce and digital operations at F.W. Webb.
The collaboration will equip distributors’ networks with Prokeep’s communication solutions, enabling faster response times, more sales opportunities, and a better view of customer history, a press release from Prokeep said.
Tigertail Capital Partners will have a targeted investment approach with an initial focus on U.S. building products distribution, advancing the vital role distributors play within their value chain, the company said.
Through the Johnson Controls preferred vendor program, distributors carrying Johnson Controls brands are eligible to use their co-op funds to cover up to 75% of the cost of a Prokeep annual subscription.
The new distribution center in Glendale, Arizona, will feature the same high-tech automation and robotics technology as the flagship Parts Town facility in Addison, Illinois.
The average tech thinks the service department is a giant money maker when in reality it is typically the least profitable part of a contractor’s business.