FieldConnect CEO Robert Hughes added that the commitment of both Dexter + Chaney and FieldConnect to advancing technologies and streamlining clients’ operations provided the perfect opportunity to team up. “We saw Spectrum’s robust service management module as an excellent foundation for FieldConnect’s mobile field service applications. FieldConnect applications integrate with Spectrum to leverage the strengths of the service module to speed billing processes for field work orders and improve field technician efficiency,” Hughes said.

From their tablet devices, technicians using Spectrum and FieldConnect’s mobile solutions can see all work orders assigned to them, read notes related to the client or the job, access maps and directions, upload job site photos, collect electronic signatures, and email work orders and other forms and documents directly from the job. Technicians can also record their time on the job by clocking in and out of jobs from the field.

Technicians and service managers can also manage parts, materials, and inventory better with FieldAccess. From their mobile devices, technicians can quickly locate parts and supplies they need and assign the truck-stock items they use to the work orders they complete. Purchase requests can be generated in the field and photos of receipts can be taken via mobile devices and sent to the office staff in real time, providing all of the needed information to generate a purchase order.

Service managers and dispatchers can use either Spectrum’s own service dispatch capabilities, or FieldConnect’s FieldDispatch module. With FieldDispatch, an unlimited number of technicians can be assigned and dispatched as needed to service sites. Work orders can also be assigned across multiple technicians or tasks. This allows service work to be done in parts if needed, yet still applied to a single work order. A detailed archive of technicians’ previous work is available for dispatchers to review historical work by service site or by specific equipment.

Within FieldConnect’s FieldAccess, technicians are provided with electronic forms to complete as part of the service work they’re providing. From inspection forms to safety report forms to customer engagement forms, FieldConnect makes it easy for service contractors to select a form, customize it to their needs, and ensure technicians use the forms for the right tasks and the right customers. There are also checklists and task completion processes built into FieldConnect.

FieldConnect also provides a customer portal where service customers can log in, see the status of service work they have requested and the technicians assigned, request new service, add notes and attach images related to their service sites, and more. The portal allows service customers to have real-time and historical visibility into service performance — providing a closer relationship with the service contractor.

“Wide utilization of mobile computing solutions is quickly becoming the norm among successful service contractors,” said Scott Rosenbloom, Dexter + Chaney’s director of strategy and corporate development. “FieldConnect brings a mature and robust solution to the table including the ability to tightly and seamlessly integrate with Spectrum, and resulting in a no-compromise solution.”

For more information about FieldConnect, visit www.fieldconnect.com.

For more information about Dexter + Chaney, visit www.dexterchaney.com.

Publication date: 11/23/2015

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