“TOA’s intelligent, predictive ETAdirect software provides a holistic, real-time view into what’s happening in the field, driving greater efficiencies and enhanced customer experiences,” said Jeffrey Wartgow, vice president of channels and alliances at TOA Technologies. “Such complete, robust, and flexible field service management software is augmented by comprehensive fleet management solutions, like NexTraq.”
According to Nextraq and TOA, the integration enables users to import detailed GPS information from the NexTraq solution into TOA’s ETAdirect solution, providing additional context and actionable data within TOA’s mapping functionality. Connecting the two applications allows organizations to drill down deeper into the real-time visibility of field workforce activities ETAdirect offers by adding layers of knowledge that more closely align employee activities to specific fleet and location-based intelligence. Together, ETAdirect and NexTraq enable organizations to more effectively respond to customer inquiries regarding technician location and estimated time of arrival; monitor compliance; and improve safety by identifying employees that have not reported back to the office.
In addition, by integrating the NexTraq Fleet Tracking solution with field service management, companies achieve unlimited access to historical data including vehicle activity.
Mike Scarbrough, CEO of NexTraq, said, “We know how important it is for customers to see integrated data — instead of using various solutions that create technology silos and slow down productivity and growth. With successful integrations, including our recent success with TOA Technologies, we continue to be the leader in application integration whether its workforce management, fuel card data, or routing functionality.”
Publication date: 5/6/2013