One of the most important things for home service companies, like those in the HVAC space, to realize is that they are in the service business. That means they must train their technicians to provide customer service, no matter how subtle. It’s the best investment they can make.
Often, when profanity is used in the workplace, managers, and supervisors are reluctant to address it for fear that they will be seen as prudish or part of the speech police. However, employers need to carefully consider their response to profane or obscene language when used by employees.
If President Donald Trump and Congress deliver on the promise of faster growth for the economy, it may well be reflected in a tightening labor market. That means that finding and hiring those star employees every company seeks will become even more difficult.
So what do you do, if after all of your best avoidance techniques fail, you find yourself in the middle of a difficult conversation where folks are just not seeing eye- to-eye?
In a recent report on Equal Employment Opportunity Commission (EEOC) legal actions, it was noted that the agency had filed suit alleging American with Disabilities Act discrimination by an employer for the failure to hire an individual who informed his new employer that he was using Suboxone, an opioid.
Purchasing an HVAC system is often overwhelming to homeowners since it involves making a significant investment in complex equipment that they may not know much about.
One of the more significant election promises made by then-candidate Trump was his promise to reduce the regulatory burden on American businesses. With his “two regulations withdrawn for every one proposed” approach, he has been largely successful in making his promise a reality.
The HVAC industry has known for some time about the threats of the growing labor shortage and the increasing pressure to find qualified labor as the current workforce retires and demand rises.
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