A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert Steve Coscia.
The not-for-profit organization, ACT (www.act.org), notes that a significant segment of today’s labor force does not have the requisite skills that employers demand. This information probably does not come as a surprise to HVAC contractors.
North American Technician Excellence (NATE), non-profit certification organization for HVACR technicians, will recognize three technicians as Top Techs.
Reports from the United States Bureau of Labor and Statistics (BLS) warn that a trained workforce gap is coming and the HVAC industry will not be spared. What can be done to avoid this potential disaster?