Customers expect top-notch service -- whether it's cable television of home comfort. Do everything you can to provide it, or else they'll find someone who will.
There has always been the belief our residential service technicians need to be as professional in appearance as possible. I stand by that, and I actually believe it to be true in all walks of life. But, recently, this definition of “professional appearance” has become a more gray area.
Shane St. Pierre, a heating and air mechanic, was on the job at a Raleigh, N.C., apartment complex when he put himself in harm's way to help a police officer.
Technicians Can Access the Full Offering of Emerson Distance Learning Courses
November 22, 2013
A new online HVACR training portal has been introduced by Emerson Climate Technologies Inc. that enables air conditioning and refrigeration technicians to get training on the newest HVACR technologies, earn credits toward professional accreditation, and more.
Certified Refrigeration Energy Specialist Designation Is Being Launched in the Northwest
November 7, 2013
Northwest Energy Efficiency Alliance (NEEA) and the Refrigerating Engineers & Technicians Association (RETA) have partnered to develop a new energy efficiency certification for industrial refrigeration operators in the Northwest with the possibility of expanding nationally.
Police Department Honors Shane St. Pierre for His Bravery in Helping to Subdue a Suspect
October 23, 2013
Shane St. Pierre, an ARS/Rescue Rooter HVAC technician, received a Chief’s Citation from the Raleigh (N.C.) Police Department for his role in helping an injured police officer subdue a combative suspect.
At www.achrnews.com, The NEWS’ Extra Edition page is home to hundreds of online-exclusive service and maintenance, technical, and business management articles. Here are some of the best.