Nexstar Coach’s Blog:
When Clean Cut Doesn’t Cut It
|
| Julian Scadden |
There has always been the belief our residential service technicians need to be as professional in appearance as possible. I stand by that, and I actually believe it to be true in all walks of life.
But what does it mean to be “professional”? Recently, this definition of “professional appearance” has become a more gray area. My definition of professional may not be the same as what I’ll define here as “traditional.” We are operating in an age of growing self-expression, with facial hair, body piercings, and tattoos becoming more and more prevalent.
Where do you draw the line for a technician’s appearance? What do you allow for self-expression, while still reflecting your company as a whole? Do you carry this same professional appearance standard for your office staff?
As younger generations enter into our customer base of homeowners, we see more customers with “non-traditional” hairstyles, visible tattoos, and piercings. I bring this topic to the forefront today to start an open conversation, not to provide what I believe to be the correct answer.
Learning what others are doing to embrace the younger workforce and customer base, while maintaining a professional image is of great interest to the residential HVAC manager and owner. I encourage you to share your thoughts in the comment section below.
Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS
