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A residential HVAC contractor turned his life around through the goal of opening a company of his own customers could actually trust — and he succeeded.
We rarely buy anything without getting a receipt, except in HVAC. Your customers need to know there is a way for them to receive proof that what they paid for is what you delivered.
The pandemic led some contractors to offer alternatives to in-person home visits, such as virtual sales calls or online quotes, which they have found to be very successful.
By using a dedicated number for texting that remains the same over time, avoids the use of employees’ personal phones, and enables two-way communication, companies can generate brand loyalty and better serve their customers.
Communication plays a role in labor management, so here are some considerations for the leaders in your company as it pertains to managing both employees and customers.