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Let's take a look at one aspect of how moving to 13 SEER equipment will affect manufacturers, distributors, and contractors: the size of the condensing units.

To provide excellent customer service, I want to emphasize the importance of training and empowering your people to make decisions that will help retain customers, not turn them away. This means train and empower your front-line people.

One way of guaranteeing that you won't get a slice of the pie from the next generation of HVAC equipment buyers is to avoid the Internet.

Beware Of High Pressure Drops The Feb. 14 issue of The News had two articles that I had to comment on. The first was "Make More Money With What You

As consultant Shawn Lee notes in this issue, a number of compressors are being returned to the manufacturer with "no defect found." It's a serious problem in our industry.

Certainly each one of you had an instructor who helped you tremendously in your HVACR career path. You can thank this instructor by submitting his or her name into our annual "HVACR Instructor Of The Year" contest.

Though outdoor condensing unit variable-speed motors have been around as long as their indoor counterparts, they are less well-known. With the onset of the 13 SEER efficiency standards, it is likely that variable-speed technologies will become even more the norm.

The Cardinal Rule: Location, Location, Location Mike Murphy's column "A Tale Of Two Strategies" [Jan. 24] was very good. I have been trying to educate my contractors and customers, but

Selling service agreements helps level the peaks and valleys, providing protection for your business. Selling better indoor air quality (IAQ) may be the next way to provide protection for your business.

By moving from an 80 percent to 90 percent efficient furnace, consumers can save an additional 12 percent on their heating bill. These savings increase each time the price of natural gas increases.