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The collection side of the business can be a most unpleasant chore — especially if you have a customer who has a death grip on his or her money.

In the depths of summer, my thoughts go back to this past March, when a seminar on air conditioning and global warming was being held in Winnipeg, Manitoba.

September September 10 Hot Water Systems/1-Pipe Steam Systems Peerless Boilers Scranton, Pa. 717-285-9345 September 8-12 Reciprocating and Scroll Compressor Chiller/Rooftop and Self-Contained Maintenance And Operation McQuay Staunton, Va. 540-248-9646 September

At the recent National Association of Oil Heat Service Managers (NAOHSM) Convention, I met a person who had an interesting story about getting some kindergarten children involved in the oil heat business.

Flat Rate Is Just A Tool I would like to respond to the article by Ken Secor against flat-rate pricing [“Why Flat Rate Doesn’t Work,” March 24]. As someone employed

Now, thanks to an interesting Web site — www.ripoffreport.com — consumers are venting their frustrations on a global level. Thanks to the long tentacles of the Internet, consumers with a beef about a business can damage its reputation on a grand scale.

August August 12-15 Centrifugal Chiller Maintenance and Operation McQuay Staunton, Va. 540-248-9646 August 13 Millennium Split System School York Unitary Products Group Wichita, Kan. 405-419-6591 August 13 Review of Electricity

If the Bush Administration has its way, a little less funding will be coming into HVACR programs across the country. In fact, it won’t just be HVACR programs. All vocational and technical education programs may take a hit.

A Failure To Communicate? Most articles in The News are worthwhile. Sometimes they rise to outstanding. Unfortunately, “A Heat Pump Failure Investigation” (May 19) is way off the mark. This

Cutting Through Marketing Since the production ban of CFC refrigerants, a variety of R-12 replacements have been introduced to the HVACR industry. Many of these replacement refrigerants have a limited